Services may be impacted in response to COVID-19. Please contact organizations listed here prior to visiting in person to receive the most current service information.

Contact Information

Toll Free Phone 811
TTY Phone 1-866-797-0007
Crisis Phone Call 911 in emergencies

Agency Information

Legal Status (30) Provincial Government
Established 2000
Funding Provincial - MHLTC

Description and Service Details

Description (Service) Free, confidential access to registered nurses trained to help people decide about appropriate options for care * does not provide a diagnosis or provide medication nor does it replace the need for regular medical check-ups * in a medical emergency call 911 immediately

Information and services include:

Chat online: Live chat tool allows you to send our staff an instant message and receive back health information and advice on a broad range of topics * chatting with a Health Care Navigator or Registered Nurse is an online alternative to calling 811 * topics include:
  • illness or injury
  • smoking cessation support
  • teen health and issues
  • breastfeeding support
  • refugee health support

Check your symptoms: Assessment tool helping you learn more about your symptoms and get advice on your following steps

Medical library: Medical library with common conditions, symptoms, treatments and prevention

Mental health support: Mental health support available daily 24 hours

Formerly Telehealth Ontario

Health Care Connect - Referral service to link Ontario residents without a regular family health care provider with doctors and nurse practitioners who are accepting new patients

Dietitian Counselling Service - Call or chat online to speak with a dietitian for advice and information on nutrition and healthy eating * confidential service

Refugee HealthLine - Refugees can connect with health care providers who deliver transitional health care and services, including primary care, specialist care, and mental health supports * transitional care includes initial assessments, care, and referrals to other health services
Hours Daily 24 hours
Areas Served Ontario
Boundaries Ontario
Eligibility Residents of Ontario * health insurance number not required
Application No referral required - call or chat online
Languages English ; French
Fees Free

Site Information

Located In Community Toronto Downtown Central
Physical Access Not Applicable

Categories and Classification

Agency Overview

Similar Service(s)


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