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Ontario. Ministry of Long-Term Care

Site: No physical address

Service: Long-Term Care ACTION Line

Record #: ONT00057
Last Full Update: 31 Jan 2022

Contact Information

Office Phone Outside Ontario: 416-326-6777
Toll Free Phone 1-866-876-7658
TTY Phone 1-800-387-5559
Outside Ontario: 416-327-4282
Website www.health.gov.on.ca/en/common/system/services/lhin/ltc_actionline.aspx

Agency Information

Legal Status (30) Provincial Government
Established 2004
Funding Provincial - MHLTC

Description and Service Details

Description (Service) A toll-free government service concerning long-term care homes and Home and Community Care Support Services (HCCSS) in Ontario * handles concerns and registers complaints about long-term care homes and HCCSS * initial calls are answered by ACTION Line staff * callers can also have their complaints forwarded to an Independent Complaints Facilitators (ICF)
Hours Mon-Sun 8:30am-7pm
Areas Served Ontario
Boundaries Ontario
Eligibility People with concerns or complaints about an Ontario long-term care home or about a LHIN
Application Call
Languages English ; French
Fees Free

Site Information

Located In Community Toronto Downtown Central
Physical Access Not Applicable

Agency Overview


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