How to Find - Crisis and Distress Services

Site: Halton Region

Record #: BTN2466
Last Full Update: 19 Jan 2024

Description and Service Details

Description (Service)

This is a general overview of Crisis & Distress resources, serving Halton region

  • In an emergency call 9-1-1 for police, fire and/or ambulance
  • for emergency shelters in Halton and surrounding area, see listing BTN4778

General Crisis & Distress

YOUTH (17 yrs & younger)

ROCK (Reach Out Centre for Kids)

  • 905-878-9785 
  • for children and youth in crisis, and caregivers/community members 
  • see listing, BTN4032

ADULTS (16 yrs & older)

COAST (Crisis Outreach and Support Team)

  • 1-877-825-9011 
  • telephone support and mobile intervention program for those who are in crisis and have a mental health concern
  • see listing, MHH0509


988 Suicide Crisis Helpline

  • call or text 9-8-8, or 1-833-456-4566
  • national telephone and text suicide prevention and support
  • see listing, MET7492

Distress Centre Halton

  • Oakville: 905-849-4541
  • Burlington: 905-681-1488
  • North Halton: 905-877-1211
  • Hamilton: 905-561-5800
  • see listing, MHH0488

Addiction & Gambling


  • 1-866-531-2600 or text CONNEX to 247247
  • online chat
  • email 
  • access to addiction, mental health and problem gambling services
  • see listing, LON6230


Ontario Caregiver Organization

  • Toll free helpline 1-833-416-2273 (CARE)
  • supports Ontario’s caregivers by being the one point of contact for information about existing services and supports 
  • online chat
  • peer and community support groups
  • see listing, MET8105

Children and Youth Mental Health

One Stop Talk (available Mon-Fri 12 noon-8 pm & Sat 12 noon-4 pm)

  • 1-855-416-8255
  • connect directly with a counsellor through online chat, video and voice
  • offers children, youth (under 18 yrs) and their families immediate access to free mental health support through single session counselling and ensures direct referral to additional service when needed
  • services are provided through an integrated network of infant, child and youth mental health agencies across Ontario
  • see listing, MET1991

Kids Help Phone

  • 1-800-668-6868 or text CONNECT to 686868
  • online chat
  • bilingual help-line provides free counselling, information and referral on anonymous basis to children and youth 
  • ages 5-30
  • see listing, MET6983

Good2Talk (post-secondary school students)

  • Counselling Line: 1-866-925-5454 
  • Crisis Text Line: text GOOD2TALKON to 686868
  • provides information and referrals about services and supports for mental health, addictions and well-being on and off campus or speak anonymously with a professional counsellor
  • see listing, MET2344

Naseeha (available daily, 12 noon-3 am)

  • Helpline and Text line: 1-866-627-3342 
  • Muslim youth helpline serving Muslim and non-Muslim youth across North America
  • a safe zone for youths and individuals to talk and get the help they need
  • provides workshops, web therapy sessions, and phone & texting mental health support
  • see listing, PEL1127 (available daily 9 pm-12 midnight)

  • Text line: 778-783-0177
  • Online crisis and emotional support chat service for youth
  • chat online or via text message
  • conversations limited to 60 minutes
  • see listing, IMP0305

First Responders

Boots on the Ground

  • Toll free 1-833-677-2668
  • peer support for first responders 
  • services offered to retired and serving police officers, firefighters, EMS, corrections officers, and nurses across the province
  • able to provide in person peer support as needed
  • see listing, OAK0181

Indigenous peoples

Hope for Wellness Helpline

  • 1-855-242-3310 
  • online chat 
  • a mental health helpline, telephone or online chat, for Indigenous peoples 
  • provides immediate, culturally relevant crisis counselling support 
  • refers callers to additional supports if needed 
  • see listing, IMP0326


  • Helpline and Text line: 1-855-554-4325 (1-855-554-HEAL)
  • online chat
  • 24/7 help, support and resources for Indigenous women, by Indigenous women, all across Ontario
  • services in 14 Indigenous languages
  • see listing, IMP0327

Indian Residential Schools Crisis Line

  • 1-866-925-4419 
  • immediate and culturally appropriate counselling supports to former students who are experiencing distress
  • see website


LGBT YouthLine (available Sun to Fri, 4 pm-9:30 pm)

Trans Lifeline (available Mon-Fri 1 pm-9 pm)

  • Toll free 1-877-330-6366
  • a hot-line that is staffed by transgender people for transgender people in crisis
  • based out of the USA
  • see listing, IMP0092


  • Phone or Text 1-888-505-1010
  • confidential information and support service for individuals concerned with sexual orientation and gender identity issues
  • service offered through telephone, text, chat, and email
  • Acts of Homophobia Registry
  • see listing, IMP0133


Veterans Affairs Canada Assistance Service

  • Toll free 1-800-268-7708 
  • TTY 1-800-567-5803
  • psychological support for veterans, former RCMP members, their families and caregivers
  • see website

VETS (Veterans Emergency Transition Services) Canada

  • 1-888-228-3871 
  • for Canadian veterans who are in crisis, at risk of becoming homeless or are homeless and their family members
  • see listing, IMP0122

Sexual Assault and Domestic/Family Violence


Child Abuse and Neglect Reporting (see full listing, BTN0483)

For children in need of care/protection, report to either: 


Halton Womens Place

  • South Halton: 905-332-7892
  • North Halton: 905-878-8555
  • 24 hour crisis lines and shelter for abused women and their dependent children, emergency transportation to shelter available
  • see listing, BTN2544

SAVIS (Sexual Assault and Violence Intervention Services)

  • 24 hour crisis line: 905-875-1555
  • free individual counselling for ages 16 and up 
  • support services for friends and family members 
  • advocacy, support and accompaniment to Nina's Place, the police station and court
  • see listing, OAK2741


  • 1-877-336-2433 (1-877-FEMAIDE)
  • provincial crisis line and confidential services for Francophone women who are victims or survivors of any form of violence or are in distress
  • crisis intervention, support and referral to community agencies 
  • see listing, MET4619

Assaulted Women's Helpline

  • 1-866-863-0511 or text #SAFE (#7233) on your Bell, Rogers, Fido or Telus mobile phone
  • telephone crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services
  • ages 16 and up
  • see listing, MET5691

Seniors Safety Line

  • 1-866-299-1011
  • 24 hour crisis and support line for seniors in Ontario who have experienced any type of abuse or neglect
  • see listing, MET5690

Other three-digit (N11) helplines serving Halton

  • 811 - Health Care Information & Service Navigation Assistance (Health Connect Ontario)
  • 711 - Telecommunications Relay Service (TRS, relay service, IP-relay)
  • 611 - Telephone Service Provider
  • 511 - Provincial Road Conditions & Tow Truck Services, in restricted Tow Zones (Ontario 511)
  • 411 - Commercial & Residential Directory Assistance (YellowPages)
  • 311 - Regional Services Intake & Information, Public & Family Health Information Line (Access Halton)
  • 211 - Community Information, Resource & Service Navigation (Ontario 211)

For a larger list of resources available, visit General Crisis Intervention Hotlines or Distress Phone Lines


Mon-Sun 24 hours, unless otherwise noted

Areas Served Halton Region
Eligibility Varies by service

Refer to information in Service Description

Languages English
Fees None

Site Information

Located In Community Halton Region
Address & Map Halton Region, ON
Physical Access Not Applicable - phone, text or chat support only

Categories and Classification

HCSD Main Heading Abuse / Assault ; Child / Family Services ; Community Programs ; Emergency / Crisis ; Mental Health / Addictions ; Youth ; Topic Guides
HCSD Sub Heading 2SLGBTQ+ ; 2SLGBTQ+ Supports ; All "How To" Guides ; Child Abuse ; Child Abuse Resources ; Child Abuse Services ; Crisis Lines for Abuse / Violence ; Crisis Lines for Abused Women ; Distress Lines Including Chat & Text ; Distress Phone Lines Including Chat & Text ; Domestic Abuse ; Domestic Abuse Crisis Services ; Special Topics ; Victims of Abuse Support Programs
Service Categories Child Abuse Hotlines ; Domestic Violence Hotlines ; General Crisis Intervention Hotlines ; Internet Based Crisis Intervention ; LGBTQ2+ Helplines ; Medical Information Services ; Mental Health Crisis Lines ; Suicide Prevention Hotlines

Agency Overview

Locations for this Service