Halton. Halton Region Public Health

Site: Oakville - Woodlands Operation Centre

Service: Emergency Information Vial Program / Wallet Cards

Record #: OAK4454
Last Full Update: 05 Oct 2023

Contact Information

Office Phone Mon-Sun 24 hours 905-825-6000 or call 3-1-1
Toll Free Phone 1-866-442-5866
TTY Phone 905-827-9833
Fax 905-825-9061
E-Mail accesshalton@halton.ca
Website https://www.halton.ca/For-Residents/Paramedic-Services/Paramedic-Services-Community-Programs#q4
Social Media Facebook Facebook, Instagram Instagram, Twitter Twitter, YouTube YouTube
Primary Contact Sarah Francom, Deputy Chief/Mgr Program Development & QI, Paramedic Services
Alternate Contact Greg Sage, Chief/Director of Paramedic Services

Agency Information

Funding Regional / Municipal

Description and Service Details

Description (Service)

The program was developed to provide paramedics with the most up to date pertinent medical information. 

  • responders can then assess and apply the most appropriate care and drug treatment as quickly as possible increasing the patient's chances of a more positive outcome
  • in an emergency if you are unable to communicate, with this Vial Program, the paramedics can gather vital medical information that could potentially save a life

The program is easy to follow:

  • a clear plastic vial with a white easy snap cap is marked with a fluorescent orange label with the three universal symbols for 9-1-1 (medical, fire & police) 
  • complete the Emergency Information form
  • Note: Have your doctor, pharmacist, or relative help you complete the form if needed, and make sure it is kept up-to-date
  • place the completed Emergency Information form into the vial and place it in the refrigerator in one of the door shelves
  • the vial contains two additional fluorescent orange labels, one to stick on the front door of your house, and the other to stick on you refrigerator door 

As an extension to the vial program, Emergency Information Wallet cards have been developed in the same model as the Emergency Vial Information forms, to provide emergency responders with critical medical information when you are not at home. 
These wallet cards can also be placed into clear luggage tags and attached to:

  • a child's car seat 
  • school back pack 
  • camping gear 
  • worn on a lanyard for runners or by participants in other sports like hockey, baseball, golf, tennis

Office Mon-Fri 8:30 am-4:30 pm

Areas Served Halton Region
Eligibility No restrictions
  • vials are available from the Paramedic Services headquarters on Bronte Rd between the hours of 8:30 am-4:30 pm Monday to Friday or call ahead to arrange pick up 
  • the Emergency Information form to be placed in emergency vial can be completed on the website
  • the Emergency Information wallet card can also be found on the website
Languages English ; Pictorial instructions
Fees None

Site Information

Site Location Just north of the Halton Region Administration Centre
Located In Community Oakville
Address & Map
Woodlands Operation Centre
1179 Bronte Rd
Oakville, ON L6M 4G3
View Google Map
Intersection Bronte Rd and North Service Rd W
Mailing Address c/o Halton Region Paramedic Services
Physical Access Fully Accessible

Categories and Classification

Agency Overview

Locations for this Service

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