Contact Information

Office Phone 416-586-3300, Outside Ontario
Toll Free Phone 1-800-263-1830, Ontario wide
TTY Phone 1-866-411-4211
Fax 416-586-3485 ; 1-866-863-2560, Toll Free
Social Media Facebook Facebook, LinkedIn LinkedIn, Twitter Twitter, YouTube YouTube

Description and Service Details

Description (Service) COVID-19 -- Office currently closed to in-person service

Children and Youth Unit will respond to calls from children and youth in care

Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures
  • includes provincial ministries, Crown corporations, tribunals, agencies, boards and commissions
  • Ontario universities and school boards
  • child protection services (handled by the Children and Youth Unit -- see separate entry)
  • French language services (handled by the French Language Services Unit -- see separate entry)
  • municipalities (excluding matters handled by Ombudsman Toronto -- see separate entry)
Cannot deal with matters regarding federal government, courts or decisions of judges, lawyers, local police, politicians, doctors, hospitals, long-term care homes or the private sector

Operates as an office of the provincial legislature, independent of the government and political parties
Hours Mon-Fri 9 am-4:30 pm
Areas Served Ontario
Eligibility Ontario residents with complaints about Ontario government services listed in the Who We Oversee database 
Residency Requirements: Ontario
Application Complaints can be made online, by phone, email, regular mail, fax or TTY;
Languages Other - interpreter service available for most languages
Fees None

Site Information

Located In Community Toronto
Address & Map
483 Bay St
10th Flr, South Tower
Toronto, ON
Canada M5G 2C9
Mailing Address 483 Bay St 
10th Flr, South Tower 
Toronto, ON 
Canada M5G 2C9
Physical Access Wheelchair accessible automatic main entrance; easy access to elevator; dedicated accessible washroom with all features

Categories and Classification

Agency Overview

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