Ombudsman Ontario

Site: Toronto

Service: Children and Youth Unit

Record #: MET7438
Last Full Update: 20 Jul 2023

Contact Information

Office Phone 416-325-5669
Toll Free Phone 1-800-263-2841, Ontario wide
TTY Phone 416-325-2648
Fax 416-325-5681
Social Media Facebook Facebook, LinkedIn LinkedIn, Twitter Twitter, YouTube YouTube

Description and Service Details

Description (Service)

COVID-19 -- Office currently closed to in-person service

Children and Youth Unit will respond to calls from children and youth in care

Protects the rights and interests of children and youth

  • mediates complaints
  • identifies systemic problems affecting youth
  • advises ministries of gaps in service delivery
  • investigates individual and systemic complaints concerning a child or group of children receiving services from a Children's Aid Society (CAS) or residential licensee where a CAS is the placing agency, and makes service improvement recommendations
  • reports directly to the Ontario Legislature

Mon-Fri 9 am-4:30 pm

Areas Served Ontario
Eligibility Children, youth and families receiving or seeking services under the Child, Youth and Family Services Act and the Education Act (Provincial and Demonstration Schools) 
Residency Requirements: Ontario

Self referral

Languages Interpretive Services - interpretation and translation available upon request; Other - Primary language of service is English, with assistance provided in other languages noted
Fees None

Site Information

Located In Community Toronto
Address & Map
483 Bay St
10th Flr, South Tower
Toronto, ON
Canada M5G 2C9
Mailing Address 483 Bay St 
10th Flr, South Tower 
Toronto, ON 
Canada M5G 2C9
Physical Access Wheelchair accessible automatic main entrance; easy access to elevator; dedicated accessible washroom with all features

Categories and Classification

HCSD Main Heading Government / Legal ; Youth
HCSD Sub Heading Consumer Protection / Complaints ; Youth Advocacy / Legal Help
Service Categories Children's Residential Facility Complaints ; Children's Rights Groups ; Individual Advocacy ~ Government Services Issues ; Individual Advocacy ~ Youth ; Issue Advocacy ~ Youth Issues

Agency Overview