Services may be impacted in response to COVID-19. Please contact organizations listed here prior to visiting in person to receive the most current service information.

Contact Information

Office Phone 416-364-4144, Administration only ; 1-888-364-1210, Administration only
Toll Free Phone 1-866-863-0511, Crisis Support and Shelter Intake
TTY Phone 1-866-863-7868, Crisis Support and Shelter Intake
Crisis Phone 416-863-0511, Crisis Support and Shelter Intake
Fax 416-364-0563
Social Media Facebook Facebook:
Twitter Twitter:
Primary Contact Rebecca Ng, Director, Administration and Service Support; Phone: 416-364-4144 ext 230; Email:

Description and Service Details

Description (Service) Telephone and online (chat) crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services, as well as culturally appropriate resources for abused women
  • liaison with diverse communities
  • confidential and anonymous

Toronto only: initial assessment and intake for assaulted women's shelters, call 416-863-0511 or toll free 1-866-863-0511
Hours Telephone counselling Mon-Sun 24 hours
Online live chat Mon-Fri 11 am-8 pm, visit
Administrative office Mon-Fri 9 am-5 pm
Areas Served Ontario
Eligibility Assaulted/abused women 16 years and older * families, friends, neighbours, professionals and other service providers in contact with abused women

Residency Requirements: Ontario
Application Call or visit website for information 
  • Telephone -- call for assistance, or text #SAFE (#7233) on Bell, Rogers, Fido or Telus mobile phone 
  • Online -- for live chat visit 
Toronto only -- initial assessment and intake for assaulted women's shelters, call 416-863-0511 or toll free 1-866-863-0511
Languages Telephone interpretation in over 200 languages available for access to services; For services in French call Fem'aide toll free 1-877-336-2433 (see separate listing)
Fees None

Site Information

Located In Community Toronto
Address & Map
Toronto, ON
Mailing Address Six Points Plaza; Box 40569 
Toronto, ON 
Canada M9B 6K8
Physical Access Not Applicable

Agency Overview

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