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Memos and Bulletins
Public Comments For City of Toronto, also initial assessment and intake for assaulted women's shelters
Contact Information
Office Phone 416-364-4144 ; 1-888-364-1210, Administration only
Toll Free Phone 1-866-863-0511, Crisis Support and Shelter Intake
TTY Phone 1-866-863-7868, Crisis Support and Shelter Intake
Crisis Phone 416-863-0511, Crisis Support and Shelter Intake
Fax 416-364-0563
Social Media Facebook Facebook:
Twitter Twitter:
Primary Contact Rebecca Ng, Director, Administration and Service Support; Phone: 416-364-4144 ext 230; Email:
Description and Service Details
Description (Service) Telephone and online (chat) crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services, as well as culturally appropriate resources for abused women
  • liaison with diverse communities
  • confidential and anonymous

Toronto only: initial assessment and intake for assaulted women's shelters, call 416-863-0511 or toll free 1-866-863-0511
Hours Telephone counselling Mon-Sun 24 hoursOnline live chat Mon-Fri 11 am-8 pm, visit www.awhl.orgAdministrative office Mon-Fri 9 am-5 pm
Areas Served Ontario
Eligibility Assaulted/abused women 16 years and older * families, friends, neighbours, professionals and other service providers in contact with abused women

Residency Requirements: Ontario
Application Call or visit website for information
  • Telephone -- call for assistance, or text #SAFE (#7233) on Bell, Rogers, Fido or Telus mobile phone
  • Online -- for live chat visit
Toronto only -- initial assessment and intake for assaulted women's shelters, call 416-863-0511 or toll free 1-866-863-0511
Languages Telephone interpretation in over 200 languages available for access to services; For services in French call Fem'aide toll free 1-877-336-2433 (see separate listing)
Fees None
Site Information
Located In Community Toronto
Address & Map
Toronto, ON
Mailing Address Six Points Plaza; Box 40569 
Toronto, ON 
Canada M9B 6K8
Physical Access Not Applicable
Categories and Classification
HCSD Main Heading Abuse / Assault ; Child / Family Services ; Emergency / Crisis
HCSD Sub Heading Counselling for Abused Women ; Crisis Lines for Abuse / Violence ; Crisis Lines for Abused Women ; Domestic Abuse ; Domestic Abuse Crisis Services ; Sexual Assault Support ; Victims of Abuse Support Programs
Service Categories Adult Child Sexual Abuse Survivor Counselling ~ Women ; Domestic Violence Hotlines ; Internet Information Resources ~ Abused Women ; Sexual Assault Counselling ~ Women ; Sexual Assault Hotlines ~ Women ; Shelter Information Services ~ Abused Women ; Specialized Information and Referral ~ Abused Women ; Spouse/Intimate Partner Abuse Counselling ~ Abused Women

Agency Overview

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