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Assaulted Women's Helpline

Site: Assaulted Women's Helpline

Service: Seniors Safety Line

Contact Information
Office Phone Crisis line: 1-866-299-1011
Toll Free Phone 1-866-299-1011, Crisis line
Social Media Facebook Facebook:
Twitter Twitter:
Primary Contact Margaret Arnason, Training, Resource and Outreach Coordinator; Phone: 416-364-4144 ext 223; Email:
Description and Service Details
Description (Service) Telephone crisis and support line, includes emotional support, safety planning and information and referrals; live chat includes confidential and anonymous online counselling
Hours Telephone crisis support -- Mon-Sun 24 hours ; Online live chat -- Mon-Fri 11 am-8 pm
Areas Served Ontario
Eligibility Senior survivors of current or past abuse, and those who identify as abusive partners; open to all women, men, two-spirit, trans or gender-queer persons, including individuals with disabilities, immigrants and refugees, persons of colour, and individuals who identify as lesbian, gay, bisexual, straight and non-binary; information also available to relatives, friends, neighbours, caregivers and service professionals
Application Call 24-hour toll free crisis line 1-866-299-1011, or for live chat visit
Languages Interpretive services available for over 200 languages
Fees Free
Site Information
Located In Community Toronto
Address & Map
Toronto, ON
Mailing Address Six Points Plaza; Box 40569 
Toronto, ON 
Canada M9B 6K8
Physical Access Not Applicable
Categories and Classification
HCSD Main Heading Emergency / Crisis ; Mental Health / Addictions
HCSD Sub Heading Distress Lines ; Distress Phone Lines
Service Categories General Crisis Intervention Hotlines ~ Older Adults ; Internet Information Resources ~ Older Adults ; Specialized Information and Referral ~ Older Adults

Agency Overview

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