Canada. Employment Insurance
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PDF (New Window)| Record #: MET4764 | Last Full Update: 17 Aug 2021 |
| Memos and Bulletins | |
|---|---|
| Public Comments | As of December 3, 2017, eligible pregnant workers will be able to receive EI maternity benefits up to 12 weeks before their due date * parents can choose to receive parental benefits over a period of 12 months at the current benefit rate, or up to 18 months at a lower benefit rate |
| Contact Information | |
| Toll Free Phone | English 1-800-206-7218, French 1-800-808-6352 * Automated Telephone Reporting Service -- English 1-800-531-7555, French 1-800-431-5595 * Social Security Tribunal 1-877-227-8577 |
| TTY Phone | Toll free 1-800-529-3742 |
| Website | www.canada.ca/en/services/benefits/ei.html |
| Description and Service Details | |
| Description (Service) | Service Overview
My Service Canada Account
|
| Hours | Recorded information Mon-Sun 24 hours * call Mon-Fri 8:30 am-4:30 pm to speak to an agent |
| Areas Served | Canada |
| Eligibility | Persons legally entitled to work in Canada who have an interruption of earnings due to shortage of work, injury, quarantine, pregnancy, adoption, personal illness, or a grave illness in the family Claimants must have worked a minimum of 420-700 hours (depending on region) of insured employment in the year prior to application (600 hours for maternity, parental, sickness or compassionate care benefits) * workers 65 years and older pay Employment Insurance (EI) premiums and are entitled to EI benefits, though income from employment-related pensions will be deducted Claimants who quit a job without just cause or are fired for misconduct are ineligible for regular benefits * just cause includes discrimination, sexual harassment, dangerous working conditions, significant change in wages or salary, leaving to care for child or immediate family member, major changes in work duties Residency Requirements: Canada |
| Application | Application must be made online or in person at Service Canada sites -- see separate entries Application and Records of Employment from previous employers should be submitted immediately after employment has ended, as delay may cause loss of benefits * the first week of the claim is a waiting period for which no benefits are paid * claimants' reports must be correctly completed to generate payment, but claimants of maternity and parental, parents of critically ill children, or compassionate care benefits do not need to complete reports |
| Languages | English; French |
| Fees | None |
| Site Information | |
| Located In Community | Toronto |
| Address & Map | Toronto, ON Canada |
| Physical Access | Not Applicable |
| Categories and Classification | |
| HCSD Main Heading | Income Programs |
| HCSD Sub Heading | Employment Insurance (EI) ; Social Assistance |
| Service Categories | Employment Insurance ; Job Information |