Effective April 8, 2021, the Provincial government has declared a state of emergency and issued a province-wide stay-at-home order.

Services and hours listed on this page may be impacted in response to increased restrictions. Please contact organizations and programs listed here prior to visiting in person in order to receive the most up to date information on services.

Memos and Bulletins
Public Comments Services altered in response to COVID-19 (Coronavirus) 
Community organizations are hosting free virtual tax clinics 
* volunteers may be able to complete and file your taxes for free, by videoconference or by phone 
For Canada Revenue Agency filing due dates see here 
Volunteers Clinics do not complete returns for tax situations involving any of the following: 
* self-employment income or employment expenses 
* business or rental income and expenses 
* interest income over $1,000 
* capital gains or losses 
* foreign property (T1135) 
* bankrupt individuals in the year of bankruptcy (or the year prior, if that return has not been filed) 
* deceased individuals 
Where to get tax forms: online, by mail, at Service Canada beginning Feb 24, 2021 or call 1-800-959-8281 
Tax filing online: only CRA-certified software may be used, see list here
Contact Information
Office Phone Toll Free Canada Revenue Agency general income tax inquiries 1-800-959-8281
TTY Phone Hamilton Tax Services Office 1-800-665-0354
Fax Hamilton Tax Services Office 905-546-1615
Website www.canada.ca/en/revenue-agency/services/tax/individuals/community-volunteer-income-tax-program.html
Agency Information
Legal Status (40) Federal Government
Funding Federal
Description and Service Details
Description (Service) Services altered in response to COVID-19 (Coronavirus) 
Community organizations are hosting free virtual tax clinics 
* volunteers may be able to complete and file your taxes for free, by videoconference or by phone 
Free tax clinics will be held in March and April 2021 (for 2020 tax year)  
* for those with simple tax situations and modest income (for details see 'Eligibility' below)  
By phone: 
Burlington Volunteer Income Tax Clinic (volunteers are from previous Karina Gould, MP and Burlington Public Library clinics) 
* Mar 1-Apr 30 * 289-427-0267 
* current year and prior year returns 
By appointment: 
HMC Connections and Oak Park Neighbourhood Centre  
* Mar 3-Apr 28: Mon and Wed 10 am-3 pm * to book an appointment e-mail CVITP.volunteer@hmcconnections.com 
* for newcomers – permanent resident/convention refugee, low income individuals/families - individuals receiving social assistance, students and seniors 
* current year only 
NOTE: must be able to scan documents and send via e-mail 
Canada Revenue Agency can provide some help and answer questions by phone, toll-free 1-800-959-8281 
Oak Park Neighbourhood Centre, 2200 Sawgrass Dr, Oakville 
* 905-257-6029 ext 103 or email support@opnc.ca for appointments and to receive the Income Tax Registration Form 
* current and prior year returns
Hours Call for information
Areas Served Burlington
Eligibility For persons with a modest income and simple tax situation 
* in general total family income limits are $35,000 for individuals, $45,000 for couples, and varying levels for families, based on number of dependents 
* for more information see here, or call Canada Revenue Agency 1-800-959-8281
Application To volunteer in the Community Volunteer Income Tax Program see here, for community organizations offering space see here
Languages English
Fees None
Site Information
Located In Community Burlington
Address & Map
Burlington, ON
View Google Map
Physical Access Unknown - may vary by location, call hosting organization to inquire
Categories and Classification
HCSD Main Heading Topic Guides
HCSD Sub Heading Special Topics
Service Categories Tax Preparation Assistance

Agency Overview

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