[ Browse by Service Category : Topics Related to Citizenship Education (2) ]

Immigration Services Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the quality of service, incompetence, availability, excessive fees, unethical or improper conduct or business practices of either licensed or self-styled immigration consultants or any other individual or company providing services relating to immigration issues.

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Citizenship Test Preparation

Programs, which may be available via the Internet, that help people who have lived in Canada the requisite period of time prepare for the examination they must pass to become citizens. Practice questions may be available.

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Immigrant/Refugee Support Groups

Mutual support groups whose members are immigrants, refugees, temporary workers and other newcomers. The groups meet in-person, by telephone or via the Internet; and allow participants to share their experience, strengths and hopes to solve the problems they have in common and to address the cultural transition and quality of life issues that affect them all.

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Cultural Transition Counselling

Programs that provide emotional support, information and guidance in a variety of settings for individuals, often refugees or other immigrants, who are experiencing stress, confusion and other feelings which result from difficulty adjusting to the language, customs, values and other aspects of a culture that is different than their own. Counselling may be available in the individual's primary language.

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The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.


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