Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, incompetence, negligence, quality of service, excessive fees, fraud, misrepresentation, unprofessional conduct or other inappropriate business practices of individuals who are licensed to practice the law.

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Organizations that advocate for changes in the criminal court system, the penal system and/or law enforcement that will allow these institutions to more effectively control crime and criminal offenders while protecting the rights of people accused of crimes, convicted of crimes or acquitted of crimes as well as those who are crime victims.

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