Patient Ombudsman

Record #: ONT0167
Last Full Update: 30 Oct 2023

Contact Information

Office Phone 416-597-0339
Toll Free Phone 1-888-321-0339
TTY Phone 416-597-5371
Fax 416-597-5372
E-Mail info@patientombudsman.ca
Website patientombudsman.ca/

Agency Information

Legal Status (10) Local Government
Primary Executive Craig Thompson, Executive Director
Funding Provincial

Description and Service Details

Description (Service) Works to resolve and investigate complaints regarding services in Ontario in public hospitals, long-term care homes and the home and community care services coordinated by the Local Health Integration Neworks (LHINs)
Hours Mon-Fri 9am-4pm
Walk-ins not accepted * call for appointment
Areas Served Ontario
Boundaries Ontario
Eligibility People who feel that their treatment in a public hospital, long-term care home or home and community care in Ontario was not appropriate
Application Online complaint form or can be printed from the website and mailed
Languages English ; French

Site Information

Site Location Toronto (Bay Street Corridor)
Located In Community Toronto Downtown Central
Address & Map
438 University Ave, 2nd Fl
Toronto, ON
Intersection University Ave and Dundas St W
Mailing Address Box 130 
77 Wellesley St W 
Toronto, ON M7A 1N3
Physical Access Fully Accessible

Categories and Classification

HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Adult Residential Facility Complaints ; Health Facility Complaints ; Long Term Care Ombudsman Programs ; Personal Care Agency Complaints