Patient Ombudsman
Record #:
ONT0167
Last Full Update:
30 Oct 2023
Contact Information
Office Phone | 416-597-0339 |
Toll Free Phone | 1-888-321-0339 |
TTY Phone | 416-597-5371 |
Fax | 416-597-5372 |
info@patientombudsman.ca | |
Website | patientombudsman.ca/ |
Agency Information
Legal Status | (10) Local Government |
Primary Executive | Craig Thompson, Executive Director |
Funding | Provincial |
Description and Service Details
Description (Service) | Works to resolve and investigate complaints regarding services in Ontario in public hospitals, long-term care homes and the services coordinated by Ontario Health atHome |
Hours | Mon-Fri 9am-4pm Walk-ins not accepted * call for appointment |
Areas Served | Ontario |
Boundaries | Ontario |
Eligibility | People who feel that their treatment in a public hospital, long-term care home or Ontario Health atHome was not appropriate |
Application | Online complaint form or can be printed from the website and mailed |
Languages | English ; French |
Site Information
Site Location | Toronto (Bay Street Corridor) |
Located In Community | Toronto Downtown Central |
Address & Map | 438 University Ave, 2nd Fl Toronto, ON |
Intersection | University Ave and Dundas St W |
Mailing Address | Box 130 77 Wellesley St W Toronto, ON M7A 1N3 |
Physical Access | Fully Accessible |
Categories and Classification
HCSD Main Heading | Government / Legal |
HCSD Sub Heading | Consumer Protection / Complaints |
Service Categories | Adult Residential Facility Complaints ; Health Facility Complaints ; Long Term Care Ombudsman Programs ; Personal Care Agency Complaints |