Patient Ombudsman
Record #:
ONT0167
Last Full Update:
04 Sep 2025
Contact Information
| Office Phone | 416-597-0339 |
| Toll Free Phone | 1-888-321-0339 |
| Fax | 416-597-5372 |
| Website | patientombudsman.ca/ |
Agency Information
| Legal Status | (10) Local Government |
| Primary Executive | Craig Thompson, Patient Ombudsman |
| Funding | Provincial |
Description and Service Details
| Description (Service) | Works to resolve and investigate complaints regarding services in Ontario in public hospitals, long-term care homes * services coordinated by Ontario Health atHome, and provided through certain community surgical and diagnostic centres |
| Hours | Mon-Fri 9am-4pm * by appointment |
| Areas Served | Ontario |
| Boundaries | Ontario |
| Eligibility | Patients or caregivers who want to make a complaint about a negative experience in a public hospital, long-term care home, home care service as provided through Ontario Health atHome, or a community surgical and diagnostic centre after the health organization has first had a chance to respond to the complaint |
| Application | Online complaint form for submission online or to print and mail * call for assistance with forms or to make a complaint |
| Languages | English ; French |
Site Information
| Site Location | Toronto (Kensington—Chinatown) |
| Located In Community | Toronto Downtown Central |
| Address & Map | 438 University Ave, 2nd Fl Toronto, ON |
| Intersection | University Ave and Dundas St W |
| Mailing Address | Box 130 77 Wellesley St W Toronto, ON M7A 1N3 |
| Physical Access | Fully Accessible |
Categories and Classification
| HCSD Main Heading | Government / Legal |
| HCSD Sub Heading | Consumer Protection / Complaints |
| Service Categories | Adult Residential Facility Complaints ; Health Facility Complaints ; Long Term Care Ombudsman Programs ; Personal Care Agency Complaints |
