Halton Regional Police Service

Site: Halton Region - Telephone Service

Service: Text With 9-1-1

Record #: OAK9095
Last Full Update: 14 Mar 2024

Contact Information

Office Phone 613-233-4888
Crisis Phone Mon-Sun 24 hours 9-1-1
Fax 613-233-2032
E-Mail info@textwith911.ca
Website www.haltonpolice.ca/en/services-and-reporting/calling-police.aspx#Text-with-9-1-1-

Description and Service Details

Description (Service)

A service that provides easier access for deaf, deafened, hard of hearing, speech impaired and nonverbal community members to communicate with emergency services

  • provides 9-1-1 call centres with the ability to converse with an individual during an emergency, using text messaging 

To initiate this service, the indivudal must:

  • have a compatible cell phone and active wireless subscription
  • it is recommended that users contact their wireless provider to confirm their cell model is supported
  • to register for Text With 9-1-1, contact your wireless service provider 

To use this service:

  • users will continue to call 9-1-1
  • a text sent to the digits 9-1-1 will not be delivered to emergency services
  • as the 9-1-1 operator answers the call normally, they will also receive a notification that this caller’s phone is registered with the T9-1-1 service
  • if no answer to the operator's voice question is received, the operator will then begin sending text messages to the registered phone
  • for more information visit textwith911.ca

Mon-Sun 24 hours

Areas Served Halton Region
  • must be part of the deaf, deafened, hard of hearing or speech impaired (DHHSI) community in Canada
  • be registered for Text With 9-1-1 with a wireless service provider
  • must have an eligible cell phone before being able to utilize this service (this includes the ability to send and receive text messages)
  • information on cell phones that meet Text With 9-1-1 requirements are available on individual wireless service provider’s website

Contact your wireless service provider to register for service

Languages English
Fees None

Site Information

Located In Community Halton Region
Address & Map
Halton Region, ON
View Google Map
Mailing Address c/o Canadian Wireless Telecommunications Association 
180 Elgin St 
Ottawa, ON K2P 2K3
Physical Access Not Applicable - telephone service

Agency Overview

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