Canadian Motor Vehicle Arbitration Plan

Site: North York

Record #: OAK2818
Last Full Update: 30 Aug 2023

Contact Information

Office Phone Toll free 1-800-207-0685
E-Mail info@camvap.ca
Website www.camvap.ca
Primary Contact Provincial Administrator
Contact Form www.camvap.ca/Contact/~english

Agency Information

Description (Agency)

A program that allows disputes between consumers and vehicle manufacturers to be resolved through binding arbitration. Disputes about alleged defects in the assembly of a vehicle or implementation of the new vehicle warranty are eligible for arbitration under the CAMVAP program.

Legal Status (50) Non Profit
Funding Provincial ; Private

Description and Service Details

Description (Service)
  • covers vehicles of the current and the past four model years which have travelled less than 160,000 kms
  • offers an alternative to court action without charge to the consumer

CAMVAP is s a contractually based partnership between the provincial and territorial governments, the Consumers’ Association of Canada, the Canadian Automobile Dealers Association, the Canadian Vehicle Manufacturers’ Association and the Global Automakers of Canada

Hours

Mon-Fri 9 am-5 pm

Areas Served Ontario
Eligibility Owners and lessees of new and used vehicles
Application

Call or visit the website for more information

Languages English ; French ; Introductory information about the program is also available on the website in various other languages
Fees None

Site Information

Located In Community Toronto Downtown
Address & Map
235 Yorkland Blvd, Suite 109
North York, ON M2J 4Y8
Intersection Sheppard Ave E and Yorkland Rd
Physical Access Not Applicable - varies with location of arbitration meetings

Categories and Classification

HCSD Main Heading Government / Legal
HCSD Sub Heading Community Legal Services ; Consumer Protection / Complaints
Service Categories Alternative Dispute Resolution ~ Transportation Issues ; Automobile Complaints