Ontario. Ministry of Transportation

Site: Toronto - Mailing Address

Service: Tow Zone Program

Record #: OAK0447
Last Full Update: 12 Feb 2026

Contact Information

Office Phone 5-1-1
Toll Free Phone 1-855-702-8794;  
Outside of Ontario 1-866-929-4257
TTY Phone Inquiries Toll free 1-866-471-8929
E-Mail towzoneprogram@ontario.ca
Website https://www.ontario.ca/page/tow-zone-program
Contact Form 511on.ca/contact
Social Media LinkedIn LinkedIn, X (Twitter) X (Twitter)

Description and Service Details

Description (Service)

Restricted towing zones are defined sections of provincial highways where only authorized towing companies can remove vehicles that require a tow

  • helps to clear incidents such as collisions or vehicle breakdowns on highways more safely and quickly
  • no other towing company can solicit towing of vehicles within a restricted towing zone
  • authorized towing companies are under contract for each restricted towing zone 

If you need assistance in a restricted towing zone:

  • call 911 if it is an emergency or if you are in a travelled lane and cannot safely move your vehicle to a safe location
  • call 511 if you are in a safe location and you need a tow (select the option for the Tow Zone Pilot)
  • in all other areas, call a towing company directly 

If you have a membership with an approved roadside assistance provider, you can call them directly instead of calling 511 if:

  • you are in a safe location on the right-hand shoulder in a restricted towing zone
  • you are driving a light vehicle with a gross vehicle weight rating (GVWR) of 4,500 kg or less, such as a car, pick-up truck, SUV or minivan
Hours

Mon-Sun 24 hours

Areas Served Halton Region ; Peel Region ; Toronto ; York Region
Boundaries Refer to website for locations of 15 restricted towing zones in the Greater Toronto and Hamilton Area (GTHA)
Eligibility

Individuals experiencing a breakdown or a collision in a restricted towing zone

Application

Call 5-1-1

Languages English ; French
Fees Service

Site Information

Located In Community Ontario
Address & Map
Toronto, ON
Mailing Address c/o Ministry of Transporation, Tow Zone Program 
777 Bay St, 5th Flr 
Toronto, ON M7A 1Z8
Physical Access Not Applicable - telephone and online service

Categories and Classification

HCSD Main Heading Government / Legal ; Sports / Recreation
HCSD Sub Heading Consumer Protection / Complaints ; Tours & Travel Information
Service Categories Emergency Road Service ; Transportation Safety Standards

Agency Overview

Services at this Location