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Ontario. Ministry of Transportation

Site: Toronto - Mailing Address

Service: Tow Zone Pilot Program

Contact Information
Office Phone 5-1-1
Toll Free Phone 1-855-702-8794; 
Outside of Ontario 1-866-929-4257
TTY Phone Inquiries Toll free 1-866-471-8929
E-Mail TowZonePilot@ontario.ca
Website https://www.ontario.ca/page/tow-zone-pilot-program
Social Media LinkedIn LinkedIn: https://ca.linkedin.com/company/ontario-ministry-of-transportation
Twitter Twitter: twitter.com/511Ontario
Contact Form 511on.ca/contact
Agency Information
Legal Status (30) Provincial Government
Established 2013 - Ontario 511
Funding Provincial
Description and Service Details
Description (Service) Ontario has introduced (March 2021) restricted towing zones on sections of provincial highways as part of a pilot program 
* helps to clear incidents such as collisions or vehicle breakdowns on highways more safely and quickly 
* pilot is planned for up to four years 
 
Restricted towing zones are defined sections of provincial highways where only authorized towing companies can remove vehicles that require a tow 
* no other towing company can solicit towing of vehicles within a restricted towing zone 
* authorized towing companies are under contract for each restricted towing zone 
 
If you need assistance in a restricted towing zone: 
* call 911 if it is an emergency or if you are in a traveled lane and cannot safely move your vehicle to a safe location 
* call 511 if you are in a safe location and you need a tow (select the option for the Tow Zone Pilot) 
* in all other areas, call a towing company directly 
 
If you have a membership with an approved roadside assistance provider, you can call them directly instead of calling 511 if: 
* you are in a safe location on the shoulder in a restricted towing zone 
* you are driving a light vehicle with a gross vehicle weight rating (GVWR) of 4,500 kg or less, such as a car, pick-up truck, SUV or minivan 
 
The approved roadside assistance providers are: 
* Canadian Automobile Association (CAA) 
* Assistance Services Group (ASG) 
* Allstate Roadside Assistance
Hours Mon-Sun 24 hours
Areas Served Halton Region ; Peel Region ; Toronto ; York Region
Boundaries Zone 1 
* Highway 401 from Highway 400 east to Morningside Avenue 
 
Zone 2 
* Highway 401 from Highway 400 west to Regional Road 25 
* Highway 427 from QEW to Highway 409 
* Highway 409 from Highway 427 to Highway 401 
 
Zone 3 
* Highway 400 from Highway 401 to Highway 9 
 
Zone 4 
* QEW from Highway 427 to Brant Street
Eligibility Have a breakdown or are in a collision in a restricted towing zone
Application Call 511
Languages English ; French
Fees Service
Site Information
Located In Community Ontario
Address & Map
Toronto, ON
Mailing Address 777 Bay St, 5th Flr 
Toronto, ON M7A 1Z8
Physical Access Not Applicable - telephone and online service
Categories and Classification
HCSD Main Heading Government / Legal ; Sports / Recreation
HCSD Sub Heading Consumer Protection / Complaints ; Tours & Travel Information
Service Categories Emergency Road Service ; Transportation Safety Standards

Agency Overview


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