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Ombudsman for Banking Services and Investments

Contact Information
Office Phone 416-287-2877
Toll Free Phone 1-888-451-4519
TTY Phone 1-855-889-6274
Fax 416-225-4722
Social Media LinkedIn LinkedIn:
Twitter Twitter:
YouTube YouTube:
Agency Information
Legal Status (50) Non Profit
Primary Executive Sarah Bradley, Ombudsman and Chief Executive Officer
Description and Service Details
Description (Service) Independent organization that investigates customer complaints against financial service providers, including banks and other deposit-taking organizations, investment dealers, mutual fund dealers and mutual fund companies
Hours Mon-Fri 8 am-6 pm
Areas Served Canada
Eligibility Consumers of participating firms who have complained to the firm in question but are not satisfied with the result
Application Apply online or email, mail or fax Complaint Submission Form
  • form can be downloaded from the website
Languages Other - access to interpreters for other languages
Fees None
Site Information
Located In Community Toronto
Address & Map
20 Queen St W
Suite 2400
Toronto, ON
Canada M5H 3R3
View Google Map
Intersection Yonge St and Queen St W
Mailing Address PO Box 8, 20 Queen St W 
Suite 2400 
Toronto, ON 
Canada M5H 3R3
Physical Access Wheelchair accessible -- call for details
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Banking Institution Complaints

Agency Overview

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