Services for Ukrainians Arriving in Ontario

Record #: MET7104
Last Full Update: 13 Apr 2023

Contact Information

Description and Service Details

Description (Service) The following information is to assist Ukrainians settling in Ontario as a result of the recent conflict in Ukraine

Reception Services at Toronto Pearson Airport

Canadian Ukrainian Immigrant Aid Society (CUIAS) provides Ukrainian welcome reception services at Toronto Pearson airport as well as the hotel bookings for the federally-funded hotels in Ontario.

Service available at the airport Terminals 1 and 3 from Monday-Sunday, 2 pm- 2 am. Also available virtually via a 24 hour phone line and email: 1-888-557-6133,

Immigrant and Refugee Support and Information
  • immigrant and refugee support in Ukrainian at Greater Toronto Area-based service Canadian Ukrainian Immigrant Aid Society (CUIAS) and at Jewish Immigrant Aid Services (JIAS) for those who identify as Jewish
  • further information at Settlement.Org
  • information for Ukrainians settling in the Greater Toronto and Hamilton Area at
  • context about crisis in Ukraine, helps services connect newcomers with Ukrainian-Canadian community and explains immigration options: National Ukrainian Refugee Toolkit
  • Ukrainian Canadian Parachute via Ukrainian Canadian Congress in Greater Toronto Area, gives clothing/linens, call 416-626-5100, email or click
  • Settlement Support for LGBTQ+ Newcomers from Ukraine: services in Ukrainian and English by appointment; register by email
Information on Immigration for Ukrainians Currently Inside Canada

Immigration, Refugees and Citizenship Canada (IRCC) has a helpline for Ukraine inquiries, available in Canada and abroad, 613-321-4243 - collect calls accepted. Inquirers can add keyword Ukraine2022 to IRCC Web form with questions and the email will be prioritized.
  • Update July 2023: UTIMUS is receiving provincial funding to prepare 60 unemployed or underemployed Afghan and Ukrainian newcomers for work in the manufacturing sector in Ontario; it is offering 4 cohorts of training in 2023 and those interested can apply at
  • Update July 2023: Toronto Artscape Inc. is receiving provincial funding to give 30 Ukrainian artists tools and experience needed to find jobs with local employers in the arts; Artscape training will begin Sept 6, 2023. A call for participants will be posted at
  • Ontario government has dedicated employment phoneline, 1-888-562-4769, and email,, for Ukrainians who have arrived in Canada as a result of the new emergency travel authorization.
  • many Ukrainian newcomers eligible for Better Jobs Ontario (BJO) program (previously referred to as the Second Career program)
  • Ukrainian newcomers and those who wish to employ them, visit job bank
  • WES Gateway Program assesses credentials of people displaced because of adverse circumstances in their country
Financial Assistance

Ukrainians arriving in Canada can now apply to receive transitional financial assistance from the federal government for basic needs.
  • benefit consists of a direct, one-time payment of $3000 per adult, and $1500 per child 17 years and younger
  • Ukrainians and their family members in Canada with a work permit, study permit, temporary resident permit or visitor record under the Canada-Ukraine authorization for emergency travel (CUAET) are eligible
  • applications for benefit must be submitted through Government of Canada's online portal
Health Care
  • Ukrainians in Ontario under the Canada-Ukraine Authorization for Emergency Travel (CUAET) eligible for Ontario Health Insurance Plan (OHIP) coverage
  • there is no waiting period; people can apply immediately on coming to Ontario
  • for information, click OHIP for those with emergency travel authorizations or call Service Ontario at 416-314-5518 or 1-866-532-3161
  • Refugee HealthLine, 1-866-286-4770, this line, part of Health Connect Ontario, connects refugees and people arriving through humanitarian authorizations such as CUAET to health care providers. Health providers wanting to volunteer may also call this line
Supports for Students
  • elementary and secondary students from Ukraine can study for free in Ontario
  • Newcomers to Canada including those who came to Canada via CUAET who are living in Brampton or Mississauga can apply for a discounted transit pass through the Affordable Transit Program
Hours Individual program hours vary
Areas Served Ontario
Eligibility Persons coming to Ontario as a result of the conflict in Ukraine
Application Varies; check individual agencies for details
Languages Many of the services above will also offer Ukrainian interpretation
Fees Most programs listed will have no fees; some may have processing fees

Site Information

Located In Community Ontario
Address & Map
No Physical Location
Ontario, ON

Agency Overview

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