Ombudsman Ontario, Children and Youth Unit

Services may be impacted in response to COVID-19. Please contact organizations listed here prior to visiting in person to receive the most current service information.

Ombudsman Ontario

Site: Children and Youth Unit

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Record #: MET5378

Last Full Update: 12 Jul 2021

Office Phone	416-325-5669
Toll Free Phone	1-800-263-2841, Ontario wide
TTY Phone	416-325-2648
Fax	416-325-5681
E-Mail	cy-ej@ombudsman.on.ca
Website	www.ombudsman.on.ca/what-we-do/topics/children-youth
Social Media	Facebook: https://www.facebook.com/OntarioOmbudsman LinkedIn: https://www.linkedin.com/company/ontario-ombudsman Twitter: https://twitter.com/ont_ombudsman YouTube: https://www.youtube.com/user/OntarioOmbudsman

Agency Information

Legal Status

(30) Provincial Government

Description and Service Details

Description (Service)	COVID-19 -- office currently closed to in-person service; phone lines are OPEN; complaints may be made using online complaint form on website, or via email to info@ombudsman.on.ca Children and Youth Unit will respond to calls from children and youth in care Protects the rights and interests of children and youth mediates complaints identifies systemic problems affecting youth advises ministries of gaps in service delivery investigates individual and systemic complaints concerning a child or group of children receiving services from a Children's Aid Society (CAS) or residential licensee where a CAS is the placing agency, and makes service improvement recommendations reports directly to the Ontario Legislature
Hours	COVID-19 -- office currently closed to in-person service Mon-Fri 9 am-4:30 pm
Areas Served	Ontario ; Ontario
Boundaries	Ontario
Eligibility	Children, youth and families receiving or seeking services under the Child, Youth and Family Services Act and the Education Act (Provincial and Demonstration Schools) Residency Requirements: Ontario
Application	Self referral
Languages	Interpretive Services - interpretation and translation available upon request; Other - Primary language of service is English, with assistance provided in other languages noted
Fees	None

Site Information

Located In Community	Toronto
Address & Map	483 Bay St 10th Fl, South Tower Toronto, ON Canada M5H 2Y4 View Google Map
Intersection	Bay St and Queen St W
Physical Access	Wheelchair accessible automatic main entrance; easy access to elevator; dedicated accessible washroom with all features

Categories and Classification

HCSD Main Heading	Youth
HCSD Sub Heading	Youth Advocacy / Legal Help
Service Categories	Children's Rights Groups ; Individual Advocacy ~ Youth ; Issue Advocacy ~ Youth Issues

Agency Overview

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