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Ombudsman Ontario

Site: Children and Youth Unit

Record #: MET5378
Last Full Update: 12 Jul 2021

Contact Information

Office Phone 416-325-5669
Toll Free Phone 1-800-263-2841, Ontario wide
TTY Phone 416-325-2648
Fax 416-325-5681
E-Mail cy-ej@ombudsman.on.ca
Website www.ombudsman.on.ca/what-we-do/topics/children-youth
Social Media Facebook Facebook: https://www.facebook.com/OntarioOmbudsman
LinkedIn LinkedIn: https://www.linkedin.com/company/ontario-ombudsman
Twitter Twitter: https://twitter.com/ont_ombudsman
YouTube YouTube: https://www.youtube.com/user/OntarioOmbudsman

Agency Information

Legal Status (30) Provincial Government

Description and Service Details

Description (Service) COVID-19 -- office currently closed to in-person service;  phone lines are OPEN; complaints may be made using online complaint form on website, or via email to info@ombudsman.on.ca

Children and Youth Unit will respond to calls from children and youth in care

Protects the rights and interests of children and youth
  • mediates complaints
  • identifies systemic problems affecting youth
  • advises ministries of gaps in service delivery
  • investigates individual and systemic complaints concerning a child or group of children receiving services from a Children's Aid Society (CAS) or residential licensee where a CAS is the placing agency, and makes service improvement recommendations
  • reports directly to the Ontario Legislature
Hours COVID-19 -- office currently closed to in-person service

Mon-Fri 9 am-4:30 pm
Areas Served Ontario ; Ontario
Boundaries Ontario
Eligibility Children, youth and families receiving or seeking services under the Child, Youth and Family Services Act and the Education Act (Provincial and Demonstration Schools)

Residency Requirements: Ontario
Application Self referral
Languages Interpretive Services - interpretation and translation available upon request; Other - Primary language of service is English, with assistance provided in other languages noted
Fees None

Site Information

Located In Community Toronto
Address & Map
483 Bay St
10th Fl, South Tower
Toronto, ON
Canada M5H 2Y4
 
View Google Map
Intersection Bay St and Queen St W
Physical Access Wheelchair accessible automatic main entrance; easy access to elevator; dedicated accessible washroom with all features

Categories and Classification

Agency Overview


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