Ontario Energy Board
Site: Consumer Relations
Record #:
MET5310
Last Full Update:
22 Jun 2023
Memos and Bulletins
Public Comments | COVID-19 -- Disconnection for non-payment by residential customers banned until the end of the emergency order, extended to July 31 * low-volume, small business customers are also protected by the ban * in addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements |
Contact Information
Office Phone | 416-314-2455, (within the Greater Toronto Area) ; Toll Free TTY: 1-844-621-9977, (within Ontario) |
Toll Free Phone | 1-877-632-2727, (within Ontario) |
TTY Phone | 416-544-5190, (with the Greater Toronto Area) |
Fax | 416-440-7656 |
publicinformation@oeb.ca | |
Website | www.oeb.ca |
Description and Service Details
Description (Service) | Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities
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Hours | Mon-Fri 8:30 am-5 pm |
Areas Served | Ontario |
Eligibility | No restrictions Ontario Electricity Support Program (OESP):
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Application | Call, email or visit website, chat available on website Complaint or inquiry forms available online Ontario Electricity Support Program (OESP):
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Languages | English, French |
Fees | None |
Site Information
Located In Community | Toronto |
Address & Map | 2300 Yonge St 27th Fl Toronto, ON Canada M4P 1E4 |
Mailing Address | Box 2319, 2300 Yonge St Toronto, ON Canada M4P 1E4 |
Physical Access | Wheelchair accessible automatic main entrance ; Easy access to elevator ; Underground parking |
Categories and Classification
HCSD Main Heading | Government / Legal ; Income Programs |
HCSD Sub Heading | Assistance Programs ; Consumer Protection / Complaints |
Service Categories | Consumer Education ~ Utility Issues ; Energy/Water Conservation Improvements ; Provincial Administrative Tribunals ~ Utility Issues ; Public Utility Regulation/Deregulation ; Utility Assistance ; Utility Service Complaints |