Ontario Energy Board, Consumer Relations

Ontario Energy Board

Site: Consumer Relations

Add to List Suggest Update Français Suggest a Volunteer Opportunity Print Version (New Window) PDF Version (New Window)

Record #: MET5310

Last Full Update: 22 Jun 2023

Memos and Bulletins

Public Comments

COVID-19 -- Disconnection for non-payment by residential customers banned until the end of the emergency order, extended to July 31 * low-volume, small business customers are also protected by the ban * in addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements

Contact Information

Office Phone	416-314-2455, (within the Greater Toronto Area) ; Toll Free TTY: 1-844-621-9977, (within Ontario)
Toll Free Phone	1-877-632-2727, (within Ontario)
TTY Phone	416-544-5190, (with the Greater Toronto Area)
Fax	416-440-7656
E-Mail	publicinformation@oeb.ca
Website	www.oeb.ca

Description and Service Details

Description (Service)	Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities investigates potential violations and enforces regulations regulates rates charged to customers and regulates rebates to consumers online inquiry and complaint forms online energy industry information and resources including lists of licensed gas marketers and electricity retailers, and bill calculators for electricity or natural gas usage Help for Low Income consumers: summary of programs, www.oeb.ca/rates-and-your-bill/help-low-income-consumers consumer newsletters and brochures Residential customers: disconnection for non-payment is banned from November 15 to April 30 of the following year electricity providers are required to reconnect customers without power before the start of the disconnection ban period and waive any charges due to reconnection, including Collection of Accounts service fees for more details www.oeb.ca/newsroom/2017/ban-disconnection-homes-winter-customers-electricity-distributors-frequently-asked Ontario Electricity Support Program: monthly credit reduction to the electricity bill of eligible households credit amount is determined by the number of household members and the combined household after-tax income Affordability Fund: assists electricity customers who do not qualify for low-income conservation programs N.B. not accepting new applications affordabilityfund.org
Hours	Mon-Fri 8:30 am-5 pm
Areas Served	Ontario
Eligibility	No restrictions Ontario Electricity Support Program (OESP): low-income customers of electricity distributors within Ontario households with electric heating, electricity intensive medical devices, and indigenous household members may receive a higher credit 2 years of support is available to most applicants 5 years of support may be available to persons 65 years of older, or recipients of a CPP disability pension
Application	Call, email or visit website, chat available on website Complaint or inquiry forms available online Ontario Electricity Support Program (OESP): apply online current OESP recipients must reapply for the higher credit Ontario works and Ontario disability Support Program recipients are already eligible and must apply through caseworker recipients of the low-income energy assistance program - emergency financial assistance (LEAP EFA) may also be eligible
Languages	English, French
Fees	None

Site Information

Located In Community	Toronto
Address & Map	2300 Yonge St 27th Fl Toronto, ON Canada M4P 1E4
Mailing Address	Box 2319, 2300 Yonge St Toronto, ON Canada M4P 1E4
Physical Access	Wheelchair accessible automatic main entrance ; Easy access to elevator ; Underground parking

Categories and Classification

HCSD Main Heading	Government / Legal ; Income Programs
HCSD Sub Heading	Assistance Programs ; Consumer Protection / Complaints
Service Categories	Consumer Education ~ Utility Issues ; Energy/Water Conservation Improvements ; Provincial Administrative Tribunals ~ Utility Issues ; Public Utility Regulation/Deregulation ; Utility Assistance ; Utility Service Complaints

Agency Overview

Any omissions are unintentional and HIP disclaims any liability for unauthorized use or reproduction of any portion of this site. For a complete copyright and license statement please refer to our Terms of Use.