Kids Help Phone, Crisis Text Line

Kids Help Phone

Site: Toronto - Mailing Address

Service: Crisis Text Line

Record #: MET1823

Last Full Update: 21 Apr 2026

Contact Information

Office Phone	416-586-5437, Administration
Toll Free Phone	1-800-668-6868, 24-hour Counselling
Crisis Phone	686868, Youth text CONNECT or PARLER
Website	http://kidshelpphone.ca/need-help-now-text-us
Social Media	Facebook, LinkedIn, YouTube, Instagram

Agency Information

Legal Status

(50) Non Profit

Description and Service Details

Description (Service)	Support and information in any type of crisis by trained volunteers crisis responders text CONNECT or PARLER to 686868 or message online from a web browser available in English and French does not provide medical advice Access to culturally sensitive counselling (dependent on crisis responder availability) youth who identify as Indigenous can ask to be connected with a First Nations, Inuk or Métis crisis responder by texting FIRST NATIONS, INUIT, OR METIS to 686868 youth who identify as Black can text RISE to 686868
Hours	Mon-Sun 24 hours
Areas Served	Canada
Boundaries	Canada
Eligibility	Youth in crisis Residency Requirements: Canada
Application	Text CONNECT (English) or PARLER (French) to 686868
Languages	English, French
Fees	None

Site Information

Located In Community	Toronto
Address & Map	Toronto Toronto, ON Canada
Intersection	University Ave and Dundas St W
Mailing Address	439 University Ave Suite 300 Toronto, ON Canada M5G 1Y8
Physical Access	Not applicable

Categories and Classification

HCSD Main Heading	Child / Family Services ; Emergency / Crisis ; Mental Health / Addictions ; Youth ; Indigenous Peoples
HCSD Sub Heading	Child Mental Health ; Distress Lines Including Chat & Text ; Youth Mental Health Resources ; Child Mental Health Resources ; Distress Phone Lines Including Chat & Text ; Youth Mental Health Services ; Individual & Family Supports
Service Categories	Adolescent/Youth Counselling ; Child Guidance ; General Crisis Intervention Hotlines ~ Youth ; General Counselling Services ~ Young Adults ; Talklines/Warmlines ~ Young Adults ; Talklines/Warmlines ~ Indigenous Communities ; Talklines/Warmlines ~ Black Community ; Talklines/Warmlines ~ African Community ; Talklines/Warmlines ~ Caribbean Community ; Post Disaster Mental Health Services ~ Youth ; Internet Based Crisis Intervention ~ Youth

Agency Overview