Kids Help Phone, Crisis Text Line

Kids Help Phone

Site: Toronto - Mailing Address

Service: Crisis Text Line

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Record #: MET1823

Last Full Update: 02 Apr 2025

Contact Information

Office Phone	416-586-5437, Administration
Toll Free Phone	1-800-668-6868, 24-hour Counselling
Crisis Phone	686868, Youth text CONNECT or PARLER
Website	kidshelpphone.ca/need-help-now-text-us
Social Media	Facebook, Instagram, LinkedIn, YouTube

Agency Information

Legal Status

(50) Non Profit

Description and Service Details

Description (Service)	Support and information in any type of crisis by trained volunteers crisis responders youth text CONNECT or PARLER to 686868 available in English and French does not provide medical advice text or Messenger also available on website Access to culturally sensitive counselling (dependent on crisis responder availability) individuals who identify as Indigenous can ask to be connected with a First Nations, Inuk or Métis crisis responder by texting FIRST NATIONS, INUIT, OR METIS to 686868, or message through Facebook Messenger individuals who identify as African, Caribbean, Black or part of the Afro-diaspora can text RISE to 686868, or message through Facebook Messenger
Hours	Mon-Sun 24 hours
Areas Served	Canada
Boundaries	Canada
Eligibility	Ages: 5 year(s) and up Open to all youth in crisis Residency Requirements: Canada
Application	Text CONNECT (English) or PARLER (French) to 686868
Languages	English, French
Fees	None

Site Information

Located In Community	Toronto
Address & Map	Toronto, ON Canada View Google Map
Intersection	University Ave and Dundas St W
Mailing Address	439 University Ave Suite 300 Toronto, ON Canada M5G 1Y8
Physical Access	Not applicable

Categories and Classification

HCSD Main Heading	Child / Family Services ; Emergency / Crisis ; Indigenous Peoples ; Mental Health / Addictions ; Youth
HCSD Sub Heading	Child Mental Health ; Child Mental Health Resources ; Distress Lines Including Chat & Text ; Distress Phone Lines Including Chat & Text ; Individual & Family Supports ; Youth Mental Health Resources ; Youth Mental Health Services
Service Categories	Adolescent/Youth Counselling ; Child Guidance ; General Counselling Services ~ Young Adults ; General Crisis Intervention Hotlines ~ Youth ; Post Disaster Mental Health Services ; Talklines/Warmlines ~ African Community ; Talklines/Warmlines ~ Black Community ; Talklines/Warmlines ~ Caribbean Community ; Talklines/Warmlines ~ Indigenous Communities ; Talklines/Warmlines ~ Young Adults

Agency Overview

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