Ontario. Ministry of Government and Consumer Services, Consumer Protection Ontario

Ontario. Ministry of Government and Consumer Services

Site: Toronto

Service: Consumer Protection Ontario

Record #: MET0830

Last Full Update: 16 May 2025

Contact Information

Office Phone	416-326-8800, (within Toronto) ; Toll Free TTY: 1-877-666-6545
Toll Free Phone	1-800-889-9768
TTY Phone	416-229-6086, (within Toronto)
E-Mail	consumer@ontario.ca
Website	www.ontario.ca/page/consumer-protection-ontario
Social Media	Facebook

Agency Information

Legal Status

(30) Provincial Government

Description and Service Details

Description (Service)	Public information and advice on consumer rights and responsibilities, complaints and consumer protection legislation attempts to mediate complaints arising from regulated sectors of the marketplace, unfair business practices and from the sale of goods and services investigation and enforcement of consumer protection legislation public education and awareness programs, including online searchable business Consumer Beware List, https://www.consumerbewarelist.mgs.gov.on.ca/en/cbl/search
Hours	Contact for hours
Areas Served	Ontario
Boundaries	Ontario
Eligibility	No restrictions
Application	Call, email, or visit website Complaint form available online
Languages	English, French
Fees	None

Site Information

Located In Community	Toronto
Address & Map	Toronto, ON Canada
Intersection	Bay St and Wellesley St W
Mailing Address	Consumer Services Operations Division, PO Box 450 Toronto, ON Canada M7A 2J6
Physical Access	Not Applicable ; No walk-in service

Categories and Classification

HCSD Main Heading	Government / Legal
HCSD Sub Heading	Community Legal Services ; Consumer Protection / Complaints
Service Categories	Consumer Education ; Consumer Law ; Finance Company Complaints ; General Consumer Complaints ; Government Consumer Protection Agencies ; Legislation Information ~ Consumer Issues

Agency Overview