Bereavement Authority of Ontario

Record #: MET0702
Last Full Update: 12 Oct 2023

Contact Information

Office Phone 647-483-2645
Toll Free Phone 1-844-493-6356
Fax 647-748-2645
Social Media Facebook Facebook, LinkedIn LinkedIn, Twitter Twitter
Primary Contact Crystal D MacLaren, Office Manager; Phone: 647-483-2645; Email:

Agency Information

Legal Status (50) Non Profit

Description and Service Details

Description (Service) Responsible for protection of the public interest, regulates and supports
  • funeral, transfer service, cemetery and crematorium sectors
  • inspects and licenses funeral establishments, transfer services, cemeteries and crematoriums
  • licensing of cemetery and crematorium operators
  • cemetery and crematorium sales representatives
  • funeral directors and preplanners
  • transfer service operators and sales representatives
  • receives and investigates complaints
  • inspects trust funds for prepaid funerals
  • administers provisions of the Funeral, Burial and Cremation Services Act on behalf of Ontario Ministry of Government and Consumer Services
Find a Provider service and Consumer Information Guide available online
Hours Mon-Fri 8:30 am:4:30 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Open to all
Application Call, email or visit website  
complaint form available online
Languages English, French

Site Information

Located In Community Toronto
Address & Map
100 Sheppard Ave E
Suite 505
Toronto, ON
Canada M2N 6N5
Intersection Yonge St and Sheppard Ave E
Mailing Address 100 Sheppard Ave E 
Suite 505 
Toronto, ON 
Canada M2N 6N5
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator ; Underground parking and limited street parking on Kenneth Ave

Categories and Classification

HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Cemetery Complaints ; Directory/Resource List Publication ~ Death and Dying Issues ; Funeral Director Complaints ; Occupational/Professional Licensing and Certification ~ Funeral Directors/Mortuary Service Personnel ; Provincial/Territorial Government Departments ~ Death and Dying Issues

Agency Overview