Services may be impacted in response to COVID-19. Please contact organizations listed here prior to visiting in person to receive the most current service information.


Service: 211 Central South Region Contact Centre

Memos and Bulletins
Public Comments Telephone subscribers who have their own Private Branch Exchange (PBX) system or centre line, common in large organizations such as municipal offices, hospitals etc will require the switch for 211 to be performed by the company's own staff or through its maintenance agreement. The phone system administrator or IT person should know if the organization has a PBX or centres line. Voice Over Internet Protocol (VOIP) customers might need their service provider to set up 211 dialling for them, or dial 905-682-6611.
Contact Information
Office Phone 905-682-1900, Administration ; Helpline: 2-1-1
Toll Free Phone 1-800-263-3695, Helpline
TTY Phone 855-405-7446, Helpline
Fax 905-682-4314
Social Media Facebook Facebook:
LinkedIn LinkedIn:
Twitter Twitter:
Primary Contact Terri Bruce, Director of Programs; Phone: 905-682-1900 ext 221; Email:
Agency Information
Established 1974
Description and Service Details
Description (Service) COVID-19: Office is closed to in-person visits until further notice. Call or email for service. 
Confidential information and referral service * trained specialists assess caller needs and offer referrals and advocacy to assist persons in accessing appropriate health, social, government, community and human services
Hours Helpline Mon-Sun 24 hours
Areas Served Brant County ; Haldimand County ; Halton Region ; Hamilton (City of) ; Niagara Region ; Norfolk County ; Waterloo Region ; Wellington County
Eligibility No restrictions
Application Call or email
Languages Interpreters available upon request for over 150 languages
Fees None
Site Information
Located In Community St Catharines
Address & Map
235 Martindale Rd
Unit 10
St Catharines, ON
Canada L2W 1A5
Physical Access Partially Accessible
Categories and Classification
HCSD Main Heading Community Programs
HCSD Sub Heading Community Information
Service Categories 211 Systems ; Comprehensive Information and Referral

Agency Overview

Any omissions are unintentional and HIP disclaims any liability for unauthorized use or reproduction of any portion of this site. For a complete copyright and license statement please refer to our Terms of Use.