INCommunities
Service: 211 Central South Region Contact Centre
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PDF (New Window)| Record #: IMP0158 | Last Full Update: 04 Oct 2021 |
| Memos and Bulletins | |
|---|---|
| Public Comments | Telephone subscribers who have their own Private Branch Exchange (PBX) system or centre line, common in large organizations such as municipal offices, hospitals etc will require the switch for 211 to be performed by the company's own staff or through its maintenance agreement. The phone system administrator or IT person should know if the organization has a PBX or centres line. Voice Over Internet Protocol (VOIP) customers might need their service provider to set up 211 dialling for them, or dial 905-682-6611. |
| Contact Information | |
| Office Phone | 905-682-1900, Administration ; Helpline: 2-1-1 |
| Toll Free Phone | 1-800-263-3695, Helpline |
| TTY Phone | 855-405-7446, Helpline |
| Fax | 905-682-4314 |
| gethelp@211ontario.ca | |
| Website | www.211ontario.ca |
| Social Media |  Facebook: www.facebook.com/211CentralSouth LinkedIn: www.linkedin.com/company/information-niagara-211-central-south Twitter: twitter.com/211CentralSouth |
| Primary Contact | Terri Bruce, Director of Programs; Phone: 905-682-1900 ext 221; Email: terri@incommunities.ca |
| Agency Information | |
| Established | 1974 |
| Description and Service Details | |
| Description (Service) | COVID-19: Office is closed to in-person visits until further notice. Call or email for service. Confidential information and referral service * trained specialists assess caller needs and offer referrals and advocacy to assist persons in accessing appropriate health, social, government, community and human services |
| Hours | Helpline Mon-Sun 24 hours |
| Areas Served | Brant County ; Haldimand County ; Halton Region ; Hamilton (City of) ; Niagara Region ; Norfolk County ; Waterloo Region ; Wellington County |
| Eligibility | No restrictions |
| Application | Call or email |
| Languages | Interpreters available upon request for over 150 languages |
| Fees | None |
| Site Information | |
| Located In Community | St Catharines |
| Address & Map | 235 Martindale Rd Unit 10 St Catharines, ON Canada L2W 1A5 |
| Physical Access | Partially Accessible |
| Categories and Classification | |
| HCSD Main Heading | Community Programs |
| HCSD Sub Heading | Community Information |
| Service Categories | 211 Systems ; Comprehensive Information and Referral |