Services may be impacted in response to COVID-19. Please contact organizations listed here prior to visiting in person to receive the most current service information.

Canada. Border Services Agency

Site: Canada - Telephone Service

Service: Border Information Service

Contact Information
Office Phone Callers from Outside Canada: 1-204-983-3500 ; 1-506-636-5064
Toll Free Phone 1-800-461-9999
TTY Phone 1-866-335-3237
Social Media Facebook Facebook:
Instagram Instagram:
LinkedIn LinkedIn:
Twitter Twitter:
YouTube YouTube:
Description and Service Details
Description (Service) COVID-19: For more information on travel requirements and exemptions click here. Information for fully vaccinated travellers entering Canada can be found here.

An automated telephone service that answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts. If more information is required or more in-depth information related to a topic, officers are available during regular office hours.

The public can also check border wait times at

Website provides information on travellers * travelling for business * safety and security * importing (personal) * moving back to Canada * travel documents, including documents required for entry into Canada.
Hours Automated line Mon-Sun 24 hours Live agents Mon-Fri 6 am-10 pm * Sat-Sun, Federal statutory holidays 10 am-6 pm
Areas Served Canada
Eligibility No restrictions
Application Call for information
Languages English; French
Fees None
Site Information
Address & Map
140 Thad Johnson Priv
Niagara, ON
Canada K1V 0R4
Physical Access Not Applicable
Categories and Classification
Service Categories Border Patrol/Inspections ; Federal Government Information Services ; Traffic Bulletins/Information

Agency Overview

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