Canada. Border Services Agency

Site: Ottawa - Telephone Service

Service: Border Information Service

Record #: IMP0150
Last Full Update: 25 Sep 2024

Contact Information

Office Phone 1-800-461-9999, Toll free ; 1-204-983-3500 ; 1-506-636-5064, Callers from Outside Canada
TTY Phone 1-866-335-3237
E-Mail contact@cbsa.gc.ca
Website www.cbsa-asfc.gc.ca/contact/bis-sif-eng.html
Social Media Facebook Facebook, Instagram Instagram, LinkedIn LinkedIn, Twitter Twitter, YouTube YouTube

Description and Service Details

Description (Service) An automated telephone service that answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts. If more information is required or more in-depth information related to a topic, officers are available during regular office hours.

The public can also check border wait times at http://www.cbsa-asfc.gc.ca/bwt-taf/menu-eng.html

Website provides information on travellers * travelling for business * safety and security * importing (personal) * moving back to Canada * travel documents, including documents required for entry into Canada.
Hours Automated line Mon-Sun 24 hours
Live agents Mon-Fri 8 am-4 pm
Areas Served Canada
Eligibility No restrictions
Application Call for information
Languages English; French
Fees None

Site Information

Located In Community Ottawa
Address & Map Ottawa, ON
Canada
 
View Google Map
Mailing Address Canada Border Services Agency 
ON 
Canada K1A 0L8
Physical Access Not Applicable

Agency Overview


Any omissions are unintentional and HIP disclaims any liability for unauthorized use or reproduction of any portion of this site. For a complete copyright and license statement please refer to our Terms of Use.