Services may be impacted in response to COVID-19. Please contact organizations listed here prior to visiting in person to receive the most current service information.

Contact Information
Office Phone 1-877-249-2782, (1-877-249-CRTC) toll free
TTY Phone 1-877-909-2782, (1-877-909-CRTC)
Fax 819-994-0218
Website crtc.gc.ca/eng/home-accueil.htm
Social Media Facebook Facebook: www.facebook.com/crtceng/
LinkedIn LinkedIn: www.linkedin.com/company/crtc/?originalSubdomain=ca
Twitter Twitter: twitter.com/CRTCeng
YouTube YouTube: www.youtube.com/crtcgcca
Description and Service Details
Description (Service) Supervises and regulates telecommunications carriers, including major telephone companies
  • broadcasters
  • TV service
  •  AM and FM radio stations
  • companies that bring these services
Services
  • issues, renews and amends broadcasting licences
  • issues licences for international telecommunications services
  • promotes compliance with the Unsolicited Telecommunications Rules, including the National Do Not Call List and Canada's anti-spam legislation
  • makes decisions on mergers, acquisitions and changes of ownership in the broadcasting sector
  • approves tariffs and certain agreements for the telecommunications sector
  • encourages competition in telecommunications markets
  • responds to requests for information and concerns about broadcasting and telecommunications issues
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Canada
Eligibility No restrictions
Application Call, use the chat feature on the Contact Us part of the website, or visit the website for more informationComplaints: some complaints should be directed to the Commissioner for Complaints for Telecommunications Services (CCTS) instead of the CRTC * visit the Make a complaint section on the website to direct a concern appropriately
Languages English; French
Fees None
Site Information
Located In Community Gatineau
Address & Map
Les Terrasses de la Chaudière, Central Building, 1 du Portage Dr
Gatineau, QC
Canada J8X 4B1
Mailing Address c/o Canadian Radio-television and Telecommunications Commission 
Ottawa, ON 
Canada K1A 0N2
Physical Access Unknown
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Cell Phone Complaints ; Communications Regulation ; Internet Service Provider Complaints ; Occupational/Professional Licensing and Certification ; Radio Complaints ; Television Complaints ; Utility Service Complaints

Agency Overview


Any omissions are unintentional and HIP disclaims any liability for unauthorized use or reproduction of any portion of this site. For a complete copyright and license statement please refer to our Terms of Use.