Commission for Complaints for Telecom-television Services

Record #: IMP0070
Last Full Update: 15 Feb 2023

Contact Information

Office Phone 1-888-221-1687, Toll free
TTY Phone 1-877-782-2924, Toll free
Fax 1-877-782-2384, Toll free
E-Mail response@ccts-cprst.ca
Website www.ccts-cprst.ca
Social Media Facebook Facebook, LinkedIn LinkedIn, Twitter Twitter, YouTube YouTube

Description and Service Details

Description (Service) Resolving customer complaints about telecommunications and television services
  • situations include billing errors, contract disputes, poor service quality and credit reporting activities
Hours Mon-Fri 9 am-8 pm
Areas Served Canada
Eligibility No restrictions
Application
  • Customers must have already tried to resolve their disputes directly with their service providers
  • If the matter remains unresolved, customers can then file a complaint with the CCTS
Languages English; French
Fees None

Site Information

Located In Community Ottawa
Address & Map
Ottawa, ON
Canada K1P 1A4
Mailing Address PO Box 56067 
Minto Place RO 
Ottawa, ON 
Canada K1R 7Z1
Physical Access Not Accessible

Categories and Classification

HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Television Complaints ; Utility Service Complaints

Agency Overview