Commission for Complaints for Telecom-television Services

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Record #: IMP0070

Last Full Update: 02 Jun 2025

Contact Information

Office Phone	1-888-221-1687, Toll free
Toll Free Phone	1-888-221-1687
TTY Phone	1-844-713-3010, Toll free
Fax	1-877-782-2924
E-Mail	response@ccts-cprst.ca
Website	www.ccts-cprst.ca
Social Media	Facebook, LinkedIn, YouTube

Description and Service Details

Description (Service)	Helps resolve customer complaints with phone, TV and internet service providers situations include billing errors, contract disputes, poor service quality and credit management
Hours	Mon-Fri 9 am-5 pm
Areas Served	Canada
Eligibility	Individuals and small businesses in Canada
Application	Before submitting a complaint, customers must have already tried to resolve their disputes directly with their service providers If the matter remains unresolved, customers can then file a complaint with the CCTS
Languages	English; French
Fees	None

Site Information

Located In Community	Ottawa
Address & Map	Ottawa, ON Canada View Google Map
Mailing Address	PO Box 56067 Minto Place RO Ottawa, ON Canada K1R 7Z1
Physical Access	Not applicable

Categories and Classification

HCSD Main Heading	Government / Legal
HCSD Sub Heading	Consumer Protection / Complaints
Service Categories	Television Complaints ; Utility Service Complaints

Agency Overview

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