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Commission for Complaints for Telecom-television Services

Contact Information
Office Phone 1-888-221-1687, Toll free
TTY Phone Toll free 1-877-782-2924
Fax Toll free 1-877-782-2384
Social Media Facebook Facebook:
LinkedIn LinkedIn:
Twitter Twitter:
YouTube YouTube:
Agency Information
Established 2007
Description and Service Details
Description (Service)
  • resolving customer complaints about telecommunications and television services
  • situations include billing errors, contract disputes, poor service quality and credit reporting activities
Hours Mon-Fri 9 am-8 pm
Areas Served Canada
Eligibility No restrictions
  • Customers must have already tried to resolve their disputes directly with their service providers
  • If the matter remains unresolved, customers can then file a complaint with the CCTS
Languages English; French
Fees None
Site Information
Located In Community Ottawa
Address & Map
Ottawa, ON
Canada K1P 1A4
Mailing Address PO Box 56067 
Minto Place RO 
Ottawa, ON 
Canada K1R 7Z1
Physical Access Not Accessible
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Television Complaints ; Utility Service Complaints

Agency Overview

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