Services may be impacted in response to COVID-19. Please contact organizations listed here prior to visiting in person to receive the most current service information.

Commission for Complaints for Telecom-television Services

Contact Information
Office Phone 1-888-221-1687, Toll free
TTY Phone Toll free 1-877-782-2924
Fax Toll free 1-877-782-2384
E-Mail response@ccts-cprst.ca
Website www.ccts-cprst.ca
Social Media Facebook Facebook: www.facebook.com/ccts.cprst/
LinkedIn LinkedIn: www.linkedin.com/company/commission-for-complaints-for-telecom-television-services/
Twitter Twitter: twitter.com/ccts_cprst
YouTube YouTube: www.youtube.com/channel/UCLagw5p-R3rIJWUto9wt-5Q
Agency Information
Established 2007
Description and Service Details
Description (Service)
  • resolving customer complaints about telecommunications and television services
  • situations include billing errors, contract disputes, poor service quality and credit reporting activities
Hours Mon-Fri 9 am-8 pm
Areas Served Canada
Eligibility No restrictions
Application
  • Customers must have already tried to resolve their disputes directly with their service providers
  • If the matter remains unresolved, customers can then file a complaint with the CCTS
Languages English; French
Fees None
Site Information
Located In Community Ottawa
Address & Map
Ottawa, ON
Canada K1P 1A4
Mailing Address PO Box 56067 
Minto Place RO 
Ottawa, ON 
Canada K1R 7Z1
Physical Access Not Accessible
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Television Complaints ; Utility Service Complaints

Agency Overview


Any omissions are unintentional and HIP disclaims any liability for unauthorized use or reproduction of any portion of this site. For a complete copyright and license statement please refer to our Terms of Use.