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Canada. Financial Consumer Agency of Canada

Service: Cashing a Government of Canada Cheque

Contact Information
Office Phone 613-960-4666, Calls from the Ottawa area or from outside Canada
Toll Free Phone 1-866-461-3222, English ; 1-866-461-2232, French
TTY Phone 613-947-7771, For calls from the Ottawa area or from outside Canada ; 1-866-914-6097, Toll free
Fax 613-941-1436, For calls from the Ottawa area or from outside Canada ; 1-866-814-2224, Toll free
Description and Service Details
Description (Service) Information on the right to cash a Government of Canada cheque at any bank with tellers for free

A bank can refuse to cash a Government of Canada cheque if: 
  • bank suspects that it is counterfeit
  • cheque is for more than $1,500
  • cheque has been endorsed or signed by a third-party
  • cheque has been altered in some way
  • cheque is connected with a crime or fraud
If the bank refuses to cash the cheque, it must give a letter saying so
  • in case of a complaint, the bank must also tell the client how to contact the Financial Consumer Agency of Canada (FCAC)
Hours Mon-Fri 8:30 am-5 pm
Areas Served Canada
Eligibility No restrictions
Application Individuals must:* show one piece of identification (ID) with both photo and signature (for example: driver's license or passport)Or:show two pieces of acceptable ID * a full list of acceptable IDs is available on the websiteOr:* show one piece of acceptable ID from the list above and bring someone in good standing with the bank or in the community to confirm their identity
Languages English; French
Fees None
Site Information
Located In Community Ottawa
Address & Map
427 Laurier Ave W
6th Flr
Ottawa, ON
Canada K1R 1B9
Physical Access Fully Accessible
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Banking Services Information and Support ; Government Consumer Protection Agencies

Agency Overview

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