Canada. Financial Consumer Agency of Canada

Site: Ottawa

Service: Cashing a Government of Canada Cheque

Record #: IMP0010
Last Full Update: 13 Nov 2024

Contact Information

Office Phone 613-960-4666, Calls from the Ottawa area or from outside Canada
Toll Free Phone 1-866-461-3222, English ; 1-866-461-2232, French
TTY Phone 613-947-7771, For calls from the Ottawa area or from outside Canada ; 1-866-914-6097, Toll free
Fax 613-941-1436, For calls from the Ottawa area or from outside Canada ; 1-866-814-2224, Toll free
E-Mail info@fcac.gc.ca
Website www.canada.ca/en/financial-consumer-agency/services/banking/cashing-government-cheque.html
Social Media Facebook Facebook, Instagram Instagram, LinkedIn LinkedIn, X (Twitter) X (Twitter), YouTube YouTube

Description and Service Details

Description (Service)

Information on the right to cash a Government of Canada cheque at any bank with tellers for free

A bank can refuse to cash a Government of Canada cheque if:

  • bank suspects that it is counterfeit
  • cheque is for more than $1,500
  • cheque has been endorsed or signed by a third-party
  • cheque has been altered in some way
  • cheque is connected with a crime or fraud

If the bank refuses to cash the cheque, it must give a letter saying so

  • in case of a complaint, the bank must also tell the client how to contact the Financial Consumer Agency of Canada (FCAC)
Hours

Mon-Fri 8:30 am-5 pm

Areas Served Canada
Eligibility No restrictions
Application

Individuals must:
* show one piece of identification (ID) with both photo and signature (for example: driver's license or passport)

Or:
show two pieces of acceptable ID * a full list of acceptable IDs is available on the website

Or:
* show one piece of acceptable ID from the list above and bring someone in good standing with the bank or in the community to confirm their identity

Languages English; French
Fees None

Site Information

Located In Community Ottawa
Address & Map
427 Laurier Ave W
5th Flr
Ottawa, ON
Canada K1R 1B9
 
View Google Map
Physical Access Fully Accessible

Categories and Classification

Agency Overview


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