Service Canada

Site: Ottawa - No Physical Address

Service: Employment Insurance

Record #: IMP0009
Last Full Update: 11 Apr 2022

Contact Information

Office Phone 1-800-206-7218, English, toll free ; 1-800-808-6352, French, toll free
TTY Phone 1-800-529-3742, Toll free

Description and Service Details

Description (Service)

Temporary financial assistance and support in finding new employment

  • able-bodied claimants must be seeking employment to remain eligible

Basic benefit rate is 55% of average insured earnings up to a maximum amount. In 2022, the maximum amount is $638 per week.

Family Supplement: for low income families who receive the Canada Child Benefit

  • amount based on annual net family income up to $25,921 and on the number of children in the family and their ages
  • entitlement will be added to EI payment

Special Benefits:

  • sickness benefits
  • compassionate care
  • benefits for the self-employed
  • benefits for Canadians living abroad
  • family caregiver benefit for children
  • family caregiver benefit for adults
  • fishing benefits

Maternity or parental benefits

  • 15 weeks maternity benefits
  • 35 week standard parental benefits which can be shared by the two parents (children born or adopted)
  • 61 weeks extended parental benefits which can be shared by both parents (children born or adopted
  • for individuals without access to the Internet, or facing other barriers, a Service Canada Outreach Support Centre is available by phone at 1-877-355-2657 Mon-Fri 8:30 am to 4 pm

Telephone information service Mon-Sun 24 hours
call Mon-Fri 8:30 am-4:30 pm to speak to an agent

Areas Served Canada

Apply online at * it takes approximately 60 minutes to complete the application

A checklist of information needed to apply and of when to apply is available on the website

A benefits finder is also available on the website

Languages English; French

Site Information

Located In Community Ottawa
Address & Map
Ottawa, ON
Physical Access Not Applicable

Categories and Classification

HCSD Main Heading Employment / Training ; Income Programs
HCSD Sub Heading Career Counselling ; Employment Insurance (EI) ; Social Assistance
Service Categories Career Change Counselling ; Employment Insurance ; Employment Insurance ~ COVID-19 ; Job Information ; Vocational Assessment

Agency Overview