For one-time emergency help in paying a utility bill, or more information on Ontario Electricity Support Program (OESP) which provides a credit on hydro bill for people with low income, see separate listing here 

For water problems, other than billing, see listing for Halton Public Works, Water & Environment here

Hydro utility and water billing for City of Burlington

Delivers electrical energy to Burlington homes and businesses

• issues bills for both electricity and water and deals with issues related to electricity distribution

Payment of accounts may be made at most financial institutions  
 
Electricity pricing is controlled by the Ontario Energy Board, for more information see separate listing here

• Ontario Electricity Time-of-Use Price Periods, for more information see here (time-of-use prices do not apply to those on a fixed-term contract with an electricity retailer)

Ontario Electricity Support Program (OESP) for low-income electricity customers

• eligible low-income customers can apply to receive a credit on their bills to help reduce the cost of their electricity
• to apply, Ontarians can visit Ontario Electricity Support website or phone the call centre at 1-855-831-8151
• for more information see separate listing here

Mon-Fri 8:30 am-4:30 pm

Contact for information