Burlington Hydro

Site: Burlington

Record #: BTN1082
Last Full Update: 04 Jan 2023

Memos and Bulletins

Public Comments

For one-time emergency help in paying a utility bill, or more information on Ontario Electricity Support Program (OESP) which provides a credit on hydro bill for people with low income, see separate listing here 
For water problems, other than billing, see listing for Halton Public Works, Water & Environment here

Contact Information

Office Phone 905-332-1851
Crisis Phone Mon-Sun 24 hours 1-877-310-4937
Fax 905-332-9644
E-Mail cservice@burlingtonhydro.com
Website www.burlingtonhydro.com
Social Media Instagram Instagram, Twitter Twitter
Primary Contact Christine Hallas, Director, Corporate Communications; Phone: 905-332-2277; Email: challas@burlingtonhydro.com

Agency Information

Description (Agency) Hydro utility and water billing for City of Burlington
Legal Status (60) Commercial
Primary Executive Gerry Smallegange, Chief Executive Officer
Alternate Executive Jennifer Smith, Executive Vice President, Corporate Relations
Funding Sale of Goods

Description and Service Details

Description (Service)

Delivers electrical energy to Burlington homes and businesses

  • issues bills for both electricity and water and deals with issues related to electricity distribution

Payment of accounts may be made at most financial institutions  
Electricity pricing is controlled by the Ontario Energy Board, for more information see separate listing here

  • Ontario Electricity Time-of-Use Price Periods, for more information see here (time-of-use prices do not apply to those on a fixed-term contract with an electricity retailer)
  • Burlington Hydro Time of Use Toolkit allows customers to track their electricity use by the hour to manage consumption and costs, for more information see here

Ontario Electricity Support Program (OESP) for low-income electricity customers

  • eligible low-income customers can apply to receive a credit on their bills to help reduce the cost of their electricity
  • to apply, Ontarians can visit OntarioElectricitySupport.ca or phone the call centre at 1-855-831-8151
  • for more information see separate listing here
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Burlington
Eligibility No restrictions
Application Contact for information
Languages English
Fees Service

Site Information

Located In Community Burlington
Address & Map
1340 Brant St
Burlington, ON L7R 3Z7
View Google Map
Intersection Brant St and Mount Forest Dr
Physical Access Fully Accessible

Categories and Classification

Service Categories Electric Service Providers

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