Connecting Families

Site: Ottawa - Mailing Address

Service: Internet Access for Low Income Families

Record #: BTN0044
Last Full Update: 12 Apr 2023

Contact Information

Toll Free Phone 1-800-328-6189
TTY Phone 1-866-694-8389

Agency Information

Description (Agency)

Initiative of the Government of Canada, in partnership with Internet service providers (ISPs), helps eligible people get home low-cost Internet services

Legal Status (40) Federal Government
Established 2018
Funding Participating Internet Service Providers (ISPs) are voluntarily contributing to the initiative by offering low-cost Internet service

Description and Service Details

Description (Service)

Collaboration between numerous Internet Service Providers (ISPs) across Canada and Innovation, Science and Economic Development Canada (ISED) to help bridge the digital divide for Canadians who struggle to afford access to home Internet

  • phase two offer (announced August 2021) meets the national target of 50 Mbps download and 10 Mbps upload with a minimum of 200 GB of data usage for $20/month
  • phase one offer of $10/month home Internet packages with at least 10 Mbps download speed and 100 GB of data usage will remain available

For more information, see Government of Canada website here


No set hours

  • program offered until March 31, 2027
Areas Served Canada ; Ontario
Eligibility Low-income families who currently receive the maximum Canada Child Benefit (CCB) and low-income seniors who currently receive the maximum Guaranteed Income Supplement (GIS)
  • eligibility of participants will be verified annually

Eligible families and seniors will receive a letter from the Government of Canada with an access code in order to sign up through a secure online portal

  • it is not possible to make an application for this program
Languages English ; French
Fees Service - for Internet

Site Information

Located In Community Ottawa
Address & Map
Ottawa, ON
Mailing Address c/o Connected Canada Branch 
C.D. Howe Building 
235 Queen St, 1st Flr, West Tower 
Ottawa, ON K1A 0H5
Physical Access Not Applicable - mailing address

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