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Canadian Mental Health Association. Simcoe County Branch

Site: Online/Telephone Service

Service: BounceBack Program

Memos and Bulletins
Public Comments A program of CMHA Ontario in partnership with CMHA Simcoe County Branch
Contact Information
Toll Free Phone 1-866-345-0224
Social Media Facebook Facebook:
Twitter Twitter:
Agency Information
Legal Status (50) Non Profit
Established 2017
Funding Provincial - Ministry of Health and Long Term Care and Ministry of Children and Youth Services
Description and Service Details
Description (Service) Free guided self-help skill-building program managed by the Canadian Mental Health Association (CMHA) 
  • designed to help adults and youth 15+ manage mild to moderate symptoms of anxiety or depression, or those who feel depressed, stressed, worried, irritable or angry 
  • delivered over the phone with a coach and through online videos, with tools to support individuals on their path to mental wellness  
  • based on cognitive-behavioural therapy (CBT)
Hours Mon-Thu 8:30 am-8 pm, Fri 8:30 am-4:30 pm * every other weekend Sat and Sun 9 am-1 pm
Areas Served Ontario
Eligibility Ages: 15 year(s) and up 
Individuals must meet the following eligibility: 
  • ages 15 yrs and up 
  • mild to moderate depression (PHQ-9) score between 0-21 (with or without anxiety) 
  • not actively suicidal or has tried to commit suicide in the last 6 months 
  • not at risk to harm self or others 
  • not significantly misusing alcohol or drugs to the extent that it would impact engagement in CBT treatment  
  • no personality disorder and no psychosis or manic episodes within the past 6 months 
  • sufficient concentration and motivation to engage in the program
  • Medical Referral 
  • Self Referral - primary care provider will be contacted 
  • completed referral form is required, see website for on-line referral form 
  • referrals cannot be sent directly from a hospital emergency department or in-patient psychiatric unit
Languages English - Programs, Telephone coaching, workbooks and online videos ; French - Programs, Telephone coaching, workbooks and online videos; ; Arabic - Programs, Telephone coaching, workbooks and online videos; ; Chinese (Cantonese) - Programs, Telephone coaching, workbooks and online videos; ; Chinese (Mandarin) - Programs, Telephone coaching, workbooks and online videos; ; Farsi - Programs, Telephone coaching, workbooks and online videos; ; Punjabi - Programs, Telephone coaching, workbooks and online videos; ; Spanish - Programs, Telephone coaching and workbooks, online videos not available ; Coaching also available in many other languages, but participants must have a basic English reading level in order to work through the selected workbooks
Fees None
Site Information
Located In Community Concord
Mailing Address 8271 Keele St, Unit 2 
Concord, ON L4K 1Z1
Physical Access Not Applicable
Categories and Classification
Service Categories Cognitive Behavioural Therapy ~ Anxiety Disorders ; Cognitive Behavioural Therapy ~ Mood Disorders ; Stress Management ~ Cognitive Behavioural Therapy

Agency Overview

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