Programs that provide assistance for people who have cases involving violations of federal and provincial statutes governing sales and credit practices involving consumer goods, in situations where appeals to consumer complaints organizations have not resolved the issue. Consumer law cases involve deceptive or unconscionable advertising and sales practices, product quality, credit financing and reporting, debt collection, leases, and other aspects of consumer transactions.

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Organizations that work for the introduction of new legislation or changes in current laws or practices that will provide more effective protection for consumers, or to encourage the investigation of specific cases in which the interests and/or safety of consumers have been endangered.

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