Record #:
ONT00057
Last Full Update:
06 Jun 2023
Agency Information
Legal Status |
(30) Provincial Government |
Established |
2004 |
Funding |
Provincial - MHLTC |
Description and Service Details
Description (Service) |
Government service concerning long-term care homes and Home and Community Care Support Services (HCCSS) in Ontario * handles concerns and registers complaints about long-term care homes and HCCSS * initial calls or written complaints are answered by ACTION Line staff * callers can also have their complaints forwarded to an Independent Complaints Facilitators
Handles urgent and non-urgent complaints |
Hours |
Daily 8:30am-7pm |
Areas Served |
Ontario |
Boundaries |
Ontario |
Eligibility |
People with concerns or complaints about an Ontario long-term care home or about a local Home and Community Care Support Services agency |
Application |
Call |
Languages |
English ; French |
Fees |
Free |
Site Information
Located In Community |
Toronto Downtown Central |
Address & Map |
|
Mailing Address |
c/o Director - Long-Term Care Inspections Branch Long-Term Care Operations Division
119 King St W, 11th Fl
Hamilton, ON L8P 4Y7 |
Physical Access |
Not Applicable |
Categories and Classification
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