IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agencies or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

COVID-19 Community Support

Site: Halton

Memos and Bulletins
Public Comments If you have an Emergency, please call 9-1-1 (Police, Fire, Ambulance) 
 
Non-Emergency 
Halton Regional Police Service: 905-825-4777 (non-emergency) 
Halton Regional Police Service COVID-19 Hotline: 905-825-4722 
Halton Region Public Health, toll free 1-866-442-5866 or 905 825-6000 or 3-1-1 
Telehealth Ontario, toll free 1-866-797-0000 
Health Canada's Novel Coronavirus Information Line, toll-free 1-833-784-4397 
 
Information Sources 
* for links to official information during the COVID-19 pandemic, including WHO, CDC, Federal, Provincial, Regional and Municipal governments, see here 
 
Emergency Food & Hygiene 
* for information on free Food and Hygiene programs still operating during COVID-19, see here 
 
*** Updated as we become aware of changes or new programs being offered. As hours/programs are changing fairly often, it is advised that you call or email prior to attending in person ***
Contact Information
Website https://www.halton.ca/COVID19
Description and Service Details
Description (Service) In this listing, you will find information about Safety Resources, Crisis/Distress Lines, support for Older Adults and Newcomers, Online Community Groups and links to more specific COVID-19 Supports to hopefully help you through this pandemic. 
 

Heat Alert

For information about open Cooling Centres, Splash Pads and municipal owned Pools, visit: 
 
Burlington 
* Cooling Centre - Central Arena’s Auditorium, 519 Drury Lane, 11 am to 4pm 
* Splash Pads 
* Pools (scheduled to open strarting July 4) 
 
Oakville 
* Cooling Centre 
* Splash Pads 
* Pools (scheduled to open July 13) 
 
Milton 
* Splash Pads 
* Pools (scheduled to open July 13) 
 
Halton Hills 
* Cooling Centres 
* Splash Pads 
* Pools (scheduled to open July 13)

 
 

Safety

* in an emergency call 9-1-1 for police, fire and ambulance 
 
Halton Womens Place 
* South Halton 905-332-7892  
* North Halton 905-878-8555  
* 24 hour crisis line and shelter for abused women and their dependent children, emergency transportation to shelter available  
* see website for more resources 
 
SAVIS (Sexual Assault and Violence Intervention Services)  
* 24 hour crisis line 905-875-1555  
* free individual counselling for ages 14 and up  
* support services for friends and family members  
* 24 hour anti-human trafficking crisis support line 289-837-3999  
* advocacy, support and accompaniment to Nina's Place, the police station and court 
* see website for more resources 
 
Halton Children’s Aid Society 
* access child protection services 24 hours a day, 7 days a week at 905-333-4441 
* see website for more resources 
 
Assaulted Women's Helpline 
* counselors continue to be available 24/7 to support women and seniors experiencing abuse 
* Assaulted Women's Helpline 1-866-863-0511 
* Senior Safety Line 1-866-299-1011 
* see www.awhl.org for more resources 
 
For additional Community Information 24/7 over the phone, dial 2-1-1 from anywhere in Ontario (translation available)  
 
For more Crisis and Distress Services serving the Halton region, see here 
 
If you witness or suspect Sexual Exploitation or Human Trafficking, see here 
 
 

Mental Health Crisis/Distress

ROCK (Reach out Centre for Kids) 
* services to children and youth from birth to 17 years of age and their families 
* if you are in crisis, contact the 24/7 ROCK Crisis Line at 905-878-9785 
* virtual "Walk-in" counselling, Mon-Wed, 12 noon-3 pm 
* for all queries related to services, call the Live Answer Service at 289-266-0036, Mon-Fri 9 am-5 pm, or visit rockonline.ca to chat with Quinn (digital assistant) 
 
Kids Help Phone/Crisis Text Line 
* you can reach a Kids Help Phone counsellor 24/7 at 1-800-668-6868 
* to text with a counsellor 24/7, youth can text CONNECT to 686868, adults can text WELLNESS to 741741 
* website with resources, information and Live Chat (currently open daily from midnight-7 am ET) 
 
Canadian Mental Health Association Halton Region Branch  
* 24/7 COAST Crisis line available at 1-877-825-9011, Information and Referral 905-315-8664 Mon-Fri 8:30am-4:30pm 
* free call-in counselling by phone, call 289-291-5396 and you will be contacted by a counsellor within 24 business hours  
 
Distress Centre Halton 
* all services are confidential, anonymous, free and available to all age groups 
* 24/7 Distress Lines: Burlington-905-681-1488, Oakville-905-849-4541, North Halton-905-877-1211 
* Telecheck, outbound check-in calls to isolated seniors 
* see here for more information 
 
For more Crisis and Distress Services serving the Halton region, see here 
 
For more COVID-19 Mental Health & Wellness Resources that may help during this COVID-19 pandemic, see here 
 
 

Newcomers

HMC Connections 
* limited virtual services still being offered through phone, email and online 
* settlement services, interpretation/translation 
* can provide interpretation and translation services in 150 different languages Mon-Sun 24hrs, based on any level of emergency, even in crisis situation 
* 24hrs phone number is 647-223-0087 and dispatching email is hmcit@hmcconnections.com 
* see website for more details 
 
Centre for Skills Development  
* have shifted services to remote delivery 
* service delivery to new and existing clients will still be available via telephone or e-mail 
* for remote delivery programs contact information, see here 
* for more information call 1-888-315-5521 or visit website 
 
Chinese Canadian Community 
* COVID-19 Project Protech Online and Phone Support 
* telephone and live-chat support, as well as online health and mental health information resources 
* 1-888-210-6606 
* Tue, Thu-Sat 10 am-3 pm; Wed 6:30 pm-9 pm 
* visit website for more information  
 
Welcome to Canada 
* created in partnership with mindyourmind, Welcome to Canada is where you will learn about different Canadian culture topics to ease your experience in a new place and give you a better understanding of life in Canada 
* available in English, French and Arabic 
* see website for more details 
 
For more Newcomer Resources serving Halton, see here 
 
 

Older Adults

Ontario Caregiver Organization 
* 24/7 Helpline for caregiver information, assessment and referral to connect people to community services 
* live chat through website, Mon-Fri 7 am-9 pm 
* online support groups and tip sheets related to COVID-19 
* Helpline 1-833-416-2273, for all other details see website 
 
Alzheimer Society of Hamilton Halton 
* Free On-line Education during COVID-19 
* for more information on upcoming education sessions and how to join, see here 
* Free Counselling for caregivers over the phone 
* for questions, please contact the Halton office at 289-837-2310, or toll free 1-888-343-1017 
* for resources to keep busy, exercise ideas and activity kits for persons with dementia, see here 
 
Links2Care - Phone Assurance Program 
* adaptation of Friendly Visiting Program for anyone isolated by the pandemic restrictions 
* if you or someone you care about could benefit from friendly, reassuring, regular phone calls, please call 905-873-6502 or email sbhimani@links2care.ca 
 
City of Burlington - TelePALS 
* free over the phone discussion, social and learning programs for adults 
* participants can join in Chat Groups, Listen and Learn, Game Shows, Ask the Expert or Listen for Enjoyment programs 
* to register for programs or leave a question, call 905-335-7738 ext 4662 
* for more information, see here 
 
Town of Oakville - Phone a Friend 
* pairing isolated seniors with volunteers, to provide a connection to the community, and support if needed 
* to become part of this program, contact 905-845-6601 ext 0 
 
Town of Milton 
* Friendly Calls, offered by the Seniors' Activity Centre, provides companionship and social contact through weekly phone calls 
* to register, call 905-878-7252 ext 2755 
 
Milton Transit 
* offering seniors aged 65 plus door-to-door transit service to grocery stores and pharmacies during dedicated senior hours 
* to schedule a trip, call Milton access+ at 905-875-5417 before 5:30 pm to book a trip for the next day 
* see here for more details 
 
Halton Hills Community Support Action Team 
* providing aid to the community’s most vulnerable during this time of need 
* share your experiences, tell us how you are feeling, through Lets Talk - Halton Hills 
* residents in need are encouraged to contact Service Halton Hills at 905-873-2600 or email servicehh@haltonhills.ca 
* see website for more details 
 
COVID19 Palliative Care Helpline 
* 905-667-1865, Mon-Sun, 24hrs 
* providing emotional support and end of life care planning 
* counselling by telephone or video-conferencing 
* end of life care planning, bereavement counselling, connections to community and spiritual supports 
* consultations to frontline service providers 
* see website for more details 
 
For assistance with Food, including grocery or meal delivery, see Emergency Food Programs 
 
 

Community Groups

Lets Talk - Halton Hills 
* share your experiences 
* tell us how you are feeling 
* if you know of an organization or agency that is working to support those most vulnerable, spread the message on what support they might need 
* see website to join 
 
OakvilleReady 
* working with partners to create a #virtuallycommunity 
* visit OakvilleReady.ca, contact info@haltonenvironment.ca, follow @oakvilleready on Twitter, or check the Halton Environmental Network facebook page for upcoming support 
 
Greening Sacred Spaces Halton-Peel Chapter 
* have put together a list of virtual faith and worship services for each municipality 
* visit website for details 
 

Facebook Groups

Join these public groups (must have a Facebook account) to offer or request assistance during this time: 
 
CareMongering - Halton Hills (Acton and Georgetown) 
* requests can be emailed to covid19communityassistance@gmail.com or call 365-801-8358 
 
CareMongering - Oakville 
 
Burlington Together 
* requests can be emailed to RequestsBurlingtonCM@gmail.com 
 
Milton Covid Assistance 
* to request assistance call 416-840-4637 
 

More COVID-19 Support Listings

Emergency Food & Hygiene

* for information about free food & hygiene programs, no charge delivery options, meal delivery services and local restaurant information, see here

Reopened Child Care Centres

* for information about currently reopened licensed child care programs in Halton, see here

Mental Health & Well-being

* for information about online Family Activities and Mental Health resources, including Phone Support, Virtual Support, and Online Resources, see here

Financial Relief Programs

* for more information on financial relief programs available, see here

Where to Donate/Volunteer

* for a list of ways to support your community, including food banks, community foundations and front line workers, see here

Support for Front Line Workers

* for a list of support, specific to Front Line Workers, including Child Care, Groceries, and Mental Health, see here
Areas Served Halton Region
Eligibility Varies by program, contact program for details
Languages English
Site Information
Located In Community Halton Region
Address & Map
Halton Region, ON
 
View Google Map
Physical Access Not Applicable
Categories and Classification
HCSD Main Heading COVID-19 ; Topic Guides
HCSD Sub Heading Safety and Well-being Resources ; Special Topics ; Supports for Families ; Supports for Newcomers ; Supports for Older Adults
Service Categories Family Support Centres/Outreach ~ COVID-19 ; Outreach Programs ~ COVID-19 ; Specialized Information and Referral ~ COVID-19

Agency Overview


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