Ombudsman for Banking Services and Investments
Record #:
MET8587
Last Full Update:
31 Aug 2023
Contact Information
Agency Information
| Legal Status | (50) Non Profit |
Description and Service Details
| Description (Service) | Independent organization that investigates customer complaints against financial service providers, including banks and other deposit-taking organizations, and mutual fund companies |
| Hours | Mon-Fri 8 am-6 pm |
| Areas Served | Canada ; Ontario |
| Eligibility | Consumers of participating firms who have complained to the firm in question but are not satisfied with the result |
| Application | Make a complaint online or email, mail or fax |
| Languages | Other - access to interpreters for other languages |
| Fees | None |
Site Information
| Located In Community | Toronto |
| Address & Map | 20 Queen St W Suite 2400 Toronto, ON Canada M5H 3R3 |
| Intersection | Yonge St and Queen St W |
| Mailing Address | PO Box 8, 20 Queen St W Suite 2400 Toronto, ON Canada M5H 3R3 |
| Physical Access | Wheelchair accessible -- call for details |
Categories and Classification
| HCSD Main Heading | Government / Legal |
| HCSD Sub Heading | Consumer Protection / Complaints |
| Service Categories | Banking Institution Complaints |
